I purchased my 2005 Mercury Monterey in Feb/March 2018, in July of 2018 I go out to start my van to leave and nothing happens wont start, so we look under the hood every thing seems fine, I call the tow truck to have it towed to the shop, oil spills out all over my driveway, there is a huge hole in the engine, so we had a used engine put in March 2019, Sept 2019 I go to start my van and nothing, this time I get out and notice a huge puddle of oil.. we get down to look to see why and yet again there is another hole in the "newer" engine!

- Ypsilanti, MI, USA

The contact owns a 2005 Mercury Monterey. The contact stated that the service engine warning indicator illuminated while shifting from park into reverse. In addition, the vehicle lost power without warning. The vehicle was unable to be driven. Rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) indicated that the power train control module needed to be replaced and that the part would need to be ordered. In addition, it was stated that water intrusion caused the failure. The vehicle was not included in a warranty campaign. The contact referenced NHTSA campaign numbers: 06E056000 (fuel system, gasoline) and 12V006000 (power train) as possible causes of the failure. The manufacturer was notified. The VIN and failure mileage were not available.

- Columbus, GA, USA

It was raining and my vehicle kept going into neutral and stalling. I'd press the gas, nothing would happen. It wouldn't go into reverse. When I put it in neutral the engine just revved up. Putting it park was ok. Check engine codes P0715 and P0340 appeared. A flashing check engine light (!), and solid check engine light appeared. Putting in drive, it would only go into 3rd gear. 1st gear worked if I moved the prndl to 1. reverse didn't work at all. I could have easily been killed if this happened while driving anywhere but my neighborhood. This is different from the recent torque converter recall that is also scary and also results in loss of forward momentum. My problem is with the PCM. The dealer performed diagnostics and repairs according to Ford's tsb 06-14-10 which indicates this is a common problem on all 1999-2007 Ford vans. If they've known about this for 7 years, and it affects nearly a million vehicles, why hasn't it been recalled? surely NHTSA has received complaints about this. I have a friend who had this happen on her 2004 Ford van within the last year. She also lost reverse and the car would limp in drive just like mine did. The repair shop knew exactly what to do and repaired her PCM. I've asked her to file a NHTSA complaint as well. This is a safety concern. I paid my Ford dealer to fix because my safety is at stake, and obviously because the vehicle was performing sub-par, but I feel this particular issue should be covered by Ford, not by the customer, just as was done with the recent rear seat rust and torque converter recalls on this same vehicle. This is no different. It is beyond normal wear and tear.

- Livonia, MI, USA

Multiple times loss of power and ability to drive. RPM's jumped all over and vehicle would stall or not start at all. In and out of shop over 2 months leaving me without a vehicle or driving a loaner car. Finally replaced PCM and wiring harness. Not even a year later the exact same problem is occurring again and warranty is expired. Also found out another vehicle was in the shop at the same time with the same problem.

- Aplington, IA, USA

I received a recall notice - 11S25/NHTSA recall 12V-006 in March, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in June. Waited. Called dealer and Ford - parts now will be in the end of June. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then July came and went - no parts. August - I receive a letter from Ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my Ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is September 4. labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to R&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829.60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to Ford for "potentially" reimbursement, (by a Ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Flushing, MI, USA