The contact owns a 2004 Mercury Monterey. While driving 45 mph, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be repaired. The vehicle was repaired, but the failure recurred. The manufacturer and dealer were not notified of the failure. The contact referenced NHTSA campaign number: 12V006000 (power train) as a possible cause of the failure. The failure mileage was unknown.

- Inverness, CA, USA

The contact owns a 2004 Mercury Monterey. While driving at approximately 40 mph, the vehicle stalled. The contact was able to restart the vehicle. The failure recurred on numerous occasions. The vehicle was taken to multiple dealers and independent mechanics who were unable to diagnose the failure. The failure persisted and the vehicle was taken to another independent mechanic who diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

- Norfolk, VA, USA

The contact owns a 2004 Mercury Monterey. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to the dealer on multiple occasions. The technician repaired the transmission. However, the vehicle continued to experience the failure. The manufacturer was not notified of the failure. The failure mileage was 70,000.

- National City, CA, USA

Spouse [xxx] was driving the family and me out to dinner on May 9, 2014 for mother's day.the gas tank was on one-fourth a tank so before on to the expressway we stop to get some gas. [xxx] made a statement he said, "he said the gas hand still hasn't moved much after we put $40 together of gas in the van. We put gas in the van at the gas station at 63rd and California. After getting gas we proceed toward western ave. On wester ave. [xxx] drove from71st and western to 111 & western when we smelled something burning. We thought the smell was coming from a vehicle on the side of us. We made no big deal about it until the van begin to smoke tremendous. [xxx] stop the car an pulled over. The smoke increased in front of the car on the drivers as [xxx] stood there trying to understand what was going on, I saw a blaze of fire. I begin screaming the van is on fire, the van is on fire. I jump out of the vehicle the blaze got larger. My daughter and my brother-in-law who is mentally challenged was in the second row of seats buckled up. I got back in the car to turn on the emergency signal to let the other drivers know that we needed help. I yelled at my family on the second row again, get out the van the van is on fire. They behave as if they could not hear me or understand what I wa saying. So, I begin to bang on the window get out get out the van is on fire.after the van was full blazed and the emergency was on the banging got them out. There was reddish brown liquid all in the surrounding area where the van was park. My husband and I both called the police department but the fire department came with two tow trucks. I got my family to safety on the other side of the train tracks by 111 & marshfield while [xxx] talked to fire fighters and the tow men. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

In early 2012 both brake lights on dash would come on sporadically while driving.then came on more frequently. Soon the battery light started to come on at stops or low idles. 8/2012 dealer could not reproduce the brake lights coming on, but replaced alternator. 11/2012 still problem with brake lights on the dash coming on now plus the check engine light. Vehicle sputtering and stalling (could not stop without vehicle totally stalling and had to have foot on gas at all time, even when braking, or would stall.) 2nd dealer still could not verify the dash brake lights but resealed connector, replaced spark plugs, clean mass airflow, reset kam, replaced heated PCV hose. Could drive vehicle but brake lights were both still sporadically coming on while driving. 7/2013 still having problems with both dash brake lights coming on only now the radio dies when they come on, when they go off, the radio comes back on. If the radio didn't go off, sometimes shutting it off would result in the brake lights going off. Dealer still unable to verify. This progressed to the battery light coming on sporadically (around time brake lights would come on) and usually going off if the ac was turned up on high. The vehicle also started to lose power when passing, felt like a down shift. The dash light issue occurs daily, but there is no pattern. It can be wet, dry, hot, cold, after 5 miles, after 30 mile, side streets, expressway, morning, evening there is no constant. 10/2013 vehicle back at dealer since the problem happens every day. They can't reproduce. Only code they get is the alternator, which was replaced last year and didn't help the problem. They have resealed the cpu and that doesn't help.this vehicle has been plagued by electrical problems since day one (heater, seat heater, cigarette lighters, door locks etc) concerned electrical issues could result in loss of power or fire.

- Taylor, MI, USA

The contact owns a 2004 Mercury Monterey. The contact stated that while driving 70 mph, the vehicle stalled without warning. The contact was unable to restart the engine and the rpms increased. The vehicle was towed to the dealer to have a diagnostic performed. The contact also stated that the transmission was replaced twice however, the failure was not corrected. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000 and the current mileage was 100,000. Updated 9/4/13 the consumer stated the transmission failed four times.

- Green Springs , OH, USA

The contact owns a 2004 Mercury Monterey. The contact stated that while driving at 27 mph, the vehicle slammed to a stop and caught on fire. The contact stated that vehicle made a slamming start before catching on fire. The fire started under the hood of the vehicle. The vehicle had not been inspected however, the fire department determined that the fire was caused by mechanical failure. The vehicle was destroyed. The failure mileage was 128,000.

- Detroit, MI, USA