Due to the recall of the steering gear we had it repaired Oct 10 2018. The vehicle had 94,430 miles and qualified under the recall. The car has been driven 15,311 miles and the same part needs to be replaced. When I asked if the part has a warranty I was told 1 yr or 12,000 miles, so the repair would be $1800. I asked if the same repair was done what kind of warranty would there be. 2 yrs or 50,000 miles. My concern is why the recall part is only warranted for 12,000 and the new repair warranty is 50,000. Did Ford install an inferior part on my recall? the very dangerous recall part that was put on my car lasted barely over 15,000 mile. I find this very alarming to think that like I there are thousands of people driving an unsafe car putting themselves and other on the roads at risk of injury or death! you cannot steer the car when the part faults.

- Battlefield, MO, USA

As I was driving a low traction warning light came on and then the steering became impossible while pulling into my driveway and went through our grass leaving ruts in it. Apparently once the power steering went out and a warning sign came on in vehicle it now will not go off and its impossible to turn. There is a recall on certain VIN cars of our make, year and model however not specifically ours. It is obvious it is due to the same faulty power steering computer thing.

- Memphis, IN, USA

Getting power steering assist code. Was able to turn car off and restart and it would clear thus allowing the steering wheel to turn as expected. But now it won't clear. Lucky I was able to drive car from 7-eleven to work which was not too far from my job. When looking up issue on line I came across recall, but when I looked up my VIN it says there are no recall for my vehicle!!! this is extremely dangerous, and can't understand how so many cars are experiencing the same problem yet recall is not being honored. Again at high speeds this is very dangerous.

- Ocoee, FL, USA

Power steering continually goes out. Have already had work done for it and still goes out. Have seen recall for power steering but was told by Ford that does not apply to my vehicle. Not sure why since vehicle is 2011 Mercury Milan and recall 15V340000 also lists this vehicle, but VIN does not show in recall system?? need to be fixed.. dangerous and hazardous to drive an infant when steering intermittently goes out

- Holland, MI, USA

The contact owns a 2011 Mercury Milan. While the contact's son was driving approximately 15 mph, the steering lost power and an unknown warning indicator illuminated. The vehicle was taken to mccarthy Ford (773-239-7900, located at 11400 S pulaski rd, Chicago, il 60655) who stated that there was no recall. The manufacturer was made aware of the failure and also stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 79,570.

- Alsip, IL, USA

Power steering stopped while driving vehicle. I noticed many 2011 milian's manufactured just about the mine was built have this major recall. When I put my VIN in my does not come up with the very common recall. I could have injured my baby and others around me. This is serious! what else can be done?

- Normal, IL, USA

The contact owns a 2011 Mercury Milan. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was not diagnosed or repaired. Sam leman Ford (1508 morrissey dr, bloomington, il) and the manufacturer were notified of the failure. The failure mileage was 166,000.

- Normal, IL, USA

The contact owns a 2011 Mercury Milan. While driving approximately 70 mph, the vehicle lost power steering ability and 'power steering assist failure' appeared on the instrument panel. The contact pulled the vehicle over to the side of the road and turned off the vehicle for a few minutes. The contact restarted the vehicle and drove home. The contact also stated that the failure occurred two other times. The vehicle was taken to germain Lincoln (13303 tamiami trail, N naples, 34110) where it was diagnosed that the power steering control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 57,700.

- Naples, FL, USA

The contact owns a 2011 Mercury Milan. The contact stated that while driving at 50 mph, the steering wheel seized. The power steering assist and traction control warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as the rack and pinion needing to be repaired. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 114,000.

- Glen Hope, PA, USA

Power steering has failed with "power steering fault" notice in dashboard. This happened as I started the car. I have researched this and it is covered by a real (#15S18) but Ford does not have my car registered for this recall.

- Havertown, PA, USA

I was driving on a highway when all of a sudden my steering stopped and a message popped up power steering service now service advancetrac also my traction light came on. I had to pull the car over which was very difficult because I had very limited steering but thank god it was later at night and not much traffic. I had the car towed which I found out it was the power steering that had failed and the power steering is electrical. Upon research and reporting this to the NHTSA. I have seen this is a common issue and has already had a recall for this exact issue except the recall is not valid for my vehicle and many others who complain of this same issue. It is not safe to drive the vehicle like this and it is very hard to control where the car is going. They need to expand this recall it is unsafe to drive and is a very costly repair this repair costs anywhere from $2000- $2,300 and is going to create so much hardship for my family to get this repair done. I am hoping you will look into this and open another investigation and expand the recall just as you did with the airbag recall that my car was also not a part of last year yet it is a part of the recall this year for the exact same issue. I will never get another Ford ever again I have only three Ford in my lifetime and have had nothing but constant issues with all of them. Ford does not like accepting their mistakes and they need to realize this is an issue that exist with all of these models not just some of them.

- Rochester, NY, USA

Takata recall. The contact owns a 2011 Mercury Milan. Within months of owning the vehicle, the steering wheel became stiff. West herr Ford of rochester (4545 w ridge rd, rochester, NY 14626, 1-(585) 352-1200) was notified several times, but could not provide a remedy. The failure continued and the steering wheel seized. The vehicle was towed to a repair facility where an independent mechanic indicated that there were two failure codes. The contact was advised to take the vehicle to a dealer for further diagnostic testing. The contact stated that a tie rod replacement and an alignment had previously been performed, but they failed to provide a permanent remedy. The contact planned to take the vehicle back to the dealer to be repaired per NHTSA campaign number: 19V001000 (air bags) and for more diagnostic testing regarding the steering. The manufacturer was notified of the failure and stated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering). The failure mileage was not available.

- Rochester, NY, USA

Power steering assist and traction control light came on while driving and lost power steering causing major unsafe condition. Was able to drive vehicle but with great amount of difficulty turning the steering wheel. Took vehicle a shop where they got a code of U3000-96 there is a recall for 2011 Mercury Milan's 15V340000 it covers vehicles made 9/2010-2/2012 my Milan was built 3/2010 yet not included in this recall even though many other owners have claimed the specific power steering assist feature failed in their cars as well. What is ones recourse as there is clearly a major safety problem with this component: Thank you

- Amherst, OH, USA

The contact owns a 2011 Mercury Milan. The contact stated that the power steering was faulty and it required excessive force to steer. The failure almost caused the contact to crash into his front yard upon entering the driveway. The "power steering assist" message appeared on the instrument panel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 48,000. The VIN was invalid.

- Durham, NC, USA

Started car and warning message came on saying "power steering assist fault". and steering became almost impossible. I found out that my car is not included in the power steering recall. I am concerned the steering will go out while driving, and I cannot afford to get this problem repaired, and it should be Ford's responsibility to include all affected vehicles in their recall. My Milan has about 66,000 miles.

- Minneapolis, MN, USA

2011 Mercury Milan was being driven when power steering assist quit and vehicle was almost impossible to steer. Took vehicle to dealership and they said that most 2011 Milan had recalls for this failure but my car was not on the recall list. I looked up the failure and the recall 15V340000 and Ford's 15S34 listed the exact failure that my car experienced. Why should I have to pay the estimated $2000 repair on an issue that is well documented as being a safety hazard. The Ford dealership would not help me resolve this problem and I have a vehicle that can not be driven.

- Columbus, KS, USA

Ive had loss of power steering. When car comp reset I had power steering again. Power steering rack was just replaced Feb 2017 tail light replaced..flickered on N off like strobe light. Airbag light

- Peoria, IL, USA

Electronic steering rack and pinion caused car to lose steering. Some 2011 models have previously had this concern. First the ABS brake started pulsating than check brake light came on and than car lost the power steering. Dealership diagnostics show the electronic steering rack and pinion has stopped working.

- Taylorsville, KY, USA

The contact owns a 2011 Mercury Milan. When the contact started the vehicle, the power steering assist warning indicator illuminated and the steering became inoperable intermittently. The contact stated that the vehicle was serviced per NHTSA campaign number: 15V340000 (steering) at bill cold Ford Lincoln (2119 greenup ave, ashland, ky 41101, 606-329-2120); however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure and stated that the vehicle was already serviced. The failure mileage was approximately 180,000. Consumer stated power steering was defective. Updated 12/11/18

- Ironton, OH, USA

Service power steering now message came up. Along with servive advancetrac message. Power steering is out completely but there is no recall for my specific VIN. Went out while driving and could have caused an accident. Ford needs to recognize that their electric steering assist is faulty. Not just in some vehicles but all with this system.

- Waterloo, IA, USA