My power steering went out. Was told by Ford dealer entire system must be replaced.

- Westland, MI, USA

Power steering recall: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. I called Ford Motor Company regarding my vehicle 2010 Mercury Milan premier because I had to have my power steering replaced on my vehicle. The dealership stated that I would have to call Ford and inform them that my car should be listed in the recall. When I called I was transferred to customer relations. The woman was very rude and kept repeating the same thing over and over. I explained to her I understand the protocol I just want to make sure that information regarding the call will be submitted about my vehicle power steering was serviced on my Milan and if there was anything further that I could do regarding my vehicle possibly being in the recall. Her tone of voice was very rude and she didn't seem to care about my concern. I am considering purchasing a Honda vehicle. When my power steering went out it was four occurrences 3 times on the freeway and once leaving from work. Not only was my life and danger but the other drivers and my family members who were in the vehicle with me. So to speak with someone who does not care about my concern is very upsetting and I do not want to drive anymore Ford/Mercury vehicles.

- Plymouth, MI, USA

As I was driving down the street, I heard a chime noise I looked down at my dash and my car said service advancetrac and service power steering. I noticed my power steering was starting to slowly go out. As I reached my destination, and then started my car to leave, my car now said service power steering now, and service advancetrac. At this point my car had no power steering at all, leaving me stranded hours from home.

- Marysville , CA, USA

Traveling to army national guard drill during the early morning hours is when this occured. I was going speed limit while turning right onto an onramp which leads to the highway. There was a weird vibration in the sterring wheel and it failed and could not be turned back from the right position. I am strong and I could not move it. This malfunction cause my car to smash into a tree. I was knocked out, head injruy, and very bad back/shoulder injury. I was taken by 911 to the hospital and I have been treated for multiple things. Ford is yet to repond to anything or to offer some sort of settlement for this which is absolutly their fault. I have got a lawyer to keep sending demands to Ford. Now, I saw on the news that this is actually a problem they are now finding out about and claiming no one has been seriously hurt from it...well this is not true as I did. I am also seeking a negligence claim because a week prior, they replaced a faulty transmission in my car which also could have lead to this. Hopefully your Agency does some serious investigation.

- Medford, MA, USA

As I was driving my car, the vehicle steering became hard to steer and within minutes, the steering became non-existent. I had to put on hazards in order to avoid an a car from hitting me and to try to get to a safe place with pretty much no steering power.

- Lithonia, GA, USA

I was driving down a main road at 25mph and the power steering went out. The light indicator came on and the dash read automatic power steering failure I could have been on a major highway going 65 and crashed and or killed. I am reporting this as it should be recalled!!!! I only had this car 11 months! I can fix it but am now too afraid that something else will happen. I need to know how to file a lawsuit as this had taken a told on my well being.

- Selinsgrove, PA, USA

The contact owns a 2010 Mercury Milan. The contact stated that while driving at unknown speeds, the steering wheel became hard to turn and the power steering light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure and current mileage was 104,000. Updated 7/14/14

- Bunnlevel, NC, USA

I was traveling at night, at a speed of 30 mph. I heard a bell and looked at my dash and saw a message that said powertrac service now. I pulled over to a parking lot, restarted my car, and at this point.... there was no power steering. Thank god my husband was with me. I couldn't even turn the wheel myself. I was lucky that our children were not in the car. There is to many of these same issues listed within the last month. Oh and by the way, I had my car serviced (at the dealership) yesterday and was told my car was great! wondering what in the world is going on.

- Pembroke, NC, USA

Advancetrac and power steering warning lights came on; lost all power steering. This is the third occurrence of the same problem. Dealer previously replaced a fuse, then the power steering unit. Will take it to the dealer for the third repair.

- Wanaque, NJ, USA

I was in cincinnati that weekend (3 hours away from home) and as I was pulling into the parking lot of a store, the car jerked very hard and then the wrench showed up on the dash and I lost all power. I was able to coast into a parking space. I then shut off the car and waited a bit and restarted it. The wrench came off the dash and the car was working properly again. We then went about our day and as we were heading back to my nephews football game, we were driving down 4 lanes of traffic and I had just passed a slower moving vehicle when the car jerked abruptly again and I lost all power. I put my turn signal on and was able to turn off a side road. The wrench came on again. It happen the next day as we were attempting to drive back home. We tried to drive the car back home in manual and it worked just fine. I got our car into our local car dealership and they said that it was the throttle body that needed replaced. So after forking out $375, it hasn't done anything since. The reason I'm filing this complaint is that if the throttle body would've acted up while we were traveling through the hilly roads in cincinnati, we would've been in a severe car accident. This problem is a huge concern as you lose all control of the car. You have no gas and the RPM's just quiver on the dash. If I hadn't been able to pull off of the side of the road, we would've been hurt due to a car crash. This concern needs to be sent to Ford/Mercury as this seems to be a huge problem once I researched it. We were fortunate that this didn't happen while we were traveling 70 mph on I-75 in Ohio on our way back. The problem with the throttle body needs to be issued as a recall. It is going to get someone in a very bad accident or killed.

- Defiance, OH, USA

While driving on expressway the throttle started dropping down to idle speed and the accelerator stopped working and the power steering was gone only manual steering left. The vehicle lost power and started coasting. Pulled over and stopped shut off the engine restarted and the car started up and ran normally for 10 miles than it did it again.

- Parchment, MI, USA

I have had the Milan 2010 into Ford 6 times because the engine lost all power without warning:no lights;brakes'steering. I have witnesses. It has happened in all types of conditions: Stop and go traffic; merging onto a freeway. The last time black smoke came from under the hood. The car was in the shop for 6 weeks. A week after it was so called "repaired" the problem occurred again. I started a "lemon law" complaint in March 2012. My mother became fatally ill and died and I could not complete the claim. June 15, 2012 I was pulling into a parking space and the electrical system failed. I could not stop. I crashed into a cement wall. The car was a total loss. I got whiplash. My insurance company will not pay the balance remaining on the car. BBB stopped "lemon law" case because there was an accident. No attorney will take the case because there is not enough money to be gained. I am without a car; in debt; injured; driving a rental car and working 12 hours a day to buy a new car. Please help me.

- Santa Clara, CA, USA