Driving down the road power steering was lost and control of the vehicle was lost causing to hit a curb damaging rack and pinion tie rod ends, wheels and tires and alignment.

- Nogales, AZ, USA

Intermittent electrical connectivity and issue with throttle. Car has had problems since we received it in November 2010. Into walker Ford clearwater 4 times recorded - 2 other times not. Service department has replaced throttle body 11/12 and completed recall 13B17 (6/2014) but the same exact issues persist. Service department stated at least 4 times that they cannot replicate the issue or find the issue. Called customer service week of October 14, 2014 and was assigned [xxx] (866-631-3788 - ext [xxx]) who we talked to at length and send a follow up email (October 16, 2014). Called twice and not returned our calls. [xxx]. said she would be back to us in a few days with a solution and have a service department prepared to fix the car. It has now been over 15 days since the original conversation. We are afraid to drive the car because, it has sudden reduction of engine power, revs into a high gear with no movement while traveling at 30-55 mph, and twice has died in the middle of intersection. Same issues as described in NHTSA action number PE13003. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Dunedin, FL, USA

While driving on a 4 lane highway, my car jerked and the wrench warning light can on and no acceleration while I pressed the gas pedal. I was able to get the car to coast to safety and when I stopped the car is was jerking back. I turned the car off for a few minutes and turned it back on, it started up and ran fine. This incident happened again today while driving in town, not once but twice while I was driving 15 mph and the 2nd incident today about 30 mph. Both of these times I was able to get off the road safely, and got the car to restart and make it home 45 miles away. I am afraid to drive my car, that in heavy traffic, this could cause a serious accident.

- Houlka, MS, USA

The engine suddenly lost power. A engine and wrench icon showed up on the dash lights. I had to coast to the side of the road on 4 occasions. When I shut off the engine and started it up again, it ran fine again. This would be an extremely dangerous situation if this occurred when I was making a left turn with oncoming traffic. I took my vehicle into O'meara Ford at 7:00 a.M. on October 13, 2014. They indicated they were looking at the throttle body and would need to keep my vehicle overnight.

- Westminster, CO, USA

Power steering recall: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. I called Ford Motor Company regarding my vehicle 2010 Mercury Milan premier because I had to have my power steering replaced on my vehicle. The dealership stated that I would have to call Ford and inform them that my car should be listed in the recall. When I called I was transferred to customer relations. The woman was very rude and kept repeating the same thing over and over. I explained to her I understand the protocol I just want to make sure that information regarding the call will be submitted about my vehicle power steering was serviced on my Milan and if there was anything further that I could do regarding my vehicle possibly being in the recall. Her tone of voice was very rude and she didn't seem to care about my concern. I am considering purchasing a Honda vehicle. When my power steering went out it was four occurrences 3 times on the freeway and once leaving from work. Not only was my life and danger but the other drivers and my family members who were in the vehicle with me. So to speak with someone who does not care about my concern is very upsetting and I do not want to drive anymore Ford/Mercury vehicles.

- Plymouth, MI, USA

While accelerating, the car began to jerk violently and came to a stop, and shut off. The car was unable to run or idle. It was towed to a Ford dealership where they diagnosed a failed throttle body and it was replaced. I was on a residential road so no injuries, had I been on the highway, things would have been different.

- Atlanta, GA, USA

As I was driving my car, the vehicle steering became hard to steer and within minutes, the steering became non-existent. I had to put on hazards in order to avoid an a car from hitting me and to try to get to a safe place with pretty much no steering power.

- Lithonia, GA, USA

Electric throttle body issues.

- Henderson, KY, USA

Vehicle had two throttle body codes and lost power in two days took to C&C Ford and they won't change the part until the code comes up again under the Ford replacement policy does someone have to die!!

- Jamison, PA, USA

I've had multiple issues with the Milan throttle body for over a year. Everytime I take it to the dealer they say the computer just needs reprogrammed. After I leave the dealership my car usually has a hard failure just like it did before (loss of power, engine running rough, car rolls to a stop). I can completely turn the car off and turn back on and it runs fine again for a while and then does it all over again. The dealership will only keep reprogramming the computer. They have also replaced the throttle body 2 times but after about 100 miles it starts all over again. Ford has refused to do anything other than what the dealership can find which is only what the codes say (reprogram computer or replace throttle body). I'm not going to keep taking my car in every week to get reprogrammed. Ford has refused to give me a loaner car to use until they fix it. I've taken multiple days off work and arranged for other transportation for the previous work. However, enough is enough. I can't keep taking my car back for some that Ford knows needs fixed. This is clearly a significant safety issue. I travel a lot on highways and interstates and when I lose power I've had some close calls will accidents (re ended) and trying to get to a shoulder to pull off and restart car. I can no longer use my car to drive my kids around due to the safety concerns of being hit during a failure or stranded. I've made this known very clearly to Ford but they don't seem to care. If they do they are not acting on it. I would hate for something terrible to happen before they fix it. I'm not only concerned for my family but others that may be having similar issues with their car. All I'm asking for is for Ford to recognize this is a very real and serious safety concern. They need to look a little deeper at the issue. I just want a safe car to drive until they can fix it.

- New Albany, OH, USA

Vehicle has very harsh jerky shift changes between 2-3 gear, took to dealership was told software upgrade was needed, after driving about a week, issue recurred. Returned back to dealership was told car needed db transmission because transmission gears were worn.

- Greensboro, NC, USA

I purchased my 2010 Mercury Milan last year in July 2013. This weekend I started having an issue with a loud thumping sound coming from under the hood, on ignition, gear changing and acceleration. Took it to the dealer today and was informed that my subframe is completely broken. It was never welded, which I was also informed that it should have been. Meaning this was an issue before I purchased my vehicle. My engine has moved 2 inches forward, the technician moved my engine with his bare hand back and forward. Both of my front wheel axles are broken due to the pressure of the engine not being secured with this subframe. I'm not really great with car repairs knowledge, but even I know this is a major issue. I bought the extended warranty with my car during purchase and they won't pay for the repair. I was quoted $600 for parts and $624 for labor. Not including my wheel axles that have to be repaired due to this issue. I have contacted the BBB and the vp of the dealer, concerning this issue. The dealer was supposed to do a complete inspection of my vehicle and they did not. They say they stand by their inspections and guarantee. Not this time!! it's not fair for me to pay for this repair but if I don't, I won't have a vehicle to drive. Ford has to do something. This is their negligence and this issue could have caused a serious safety issue for me and my family. I will update this post as I find out more information from the dealership. If you are having this issue or had this issue, please join me, in filing a complaint. Someone could lose their life because Ford refuses to acknowledge this manufacturer issue. If anyone can offer any kind of advice as in where or who to contact please respond with the information.

- Summerville, SC, USA

I was driving on the highway going about 70mph when my car jolted. Then from there it decelerated very fast. I pushed on the gas and nothing it felt like it was in neutral with nothing happening. I quickly was able to get into the breakdown lane but due to being in the high speed lane I almost got hit by 2 cars. As I pulled over it felt like the car was about to stall. I shut the car off and waited. I turned it back on and it drove fine. About 2 months ago I had stopped at a stop sign and when I went to drive my car again felt like it was in neutral no matter how much I pressed on the gas it did not go anywhere... even though it was in the drive gear. I shut it off and turned it on and it was fine. My car feels like it hesitates and bucks sometimes when I am driving also. This seems extremely dangerous seeing as I was almost in an accident yesterday on the highway. I was told I needed to see if my VIN was part of the campaign recall to get this fixed. I will say if I find out its not part of the recall even though its listed in it then I will never by a Ford or Mercury every again because it shows they could care less about how dangerous something is and its Ford fault no fault of mine!

- Gales Ferry, CT, USA

The vehicle suddenly stalled while driving at highway speeds (55mph) in heavy traffic. Rapid deceleration and many dashboard lights came on. I was able to change to the right lane and then bring the vehicle to a stop on the shoulder safely, avoiding an accident, as the car was in rapid deceleration and stepping on the gas was unresponsive. There was no acceleration, or engine noise or response when I stepped on the gas pedal while in drive position and the key in the on position.I turned the car off for several minutes, wondering what to do. I then turned the key back on, and the car was able to drive. I took side roads home and then scheduled an appointment at the selling manufacturer dealership. The defect was in the throttle body? they would not cover the $500 repair under the new vehicle warranty (out on time), the $1700 extended warranty I purchased (not covered part), the emissions warranty (not covered part) or the hybrid warranty ( not covered part), or any recall, or goodwill service plan or service bulletin repairs. Then I found out there was a settlement with the NHTSA for similar incidents that Ford agreed to extend the warranty on the throttle body for 150,000 miles or 10 years. (this vehicle is a 2010 with just over 20,000 miles. They said it is not covered under the settlement because it a hybrid and they were not included in the settlement. I think that this premature failure of an item that they will replace if defective in 150,000 miles or ten years as part of a settlement to avoid a recall and associated public disclosure, should be covered under the agreement. I have the part from the dealer. Even though there are fewer hybrids on the road as a statistic, it only takes one failure to cause a tragic result. I can send the part for investigation to determine if there were not enough suppliers and parts identified prior to the settlement.

- North Bay Village, FL, USA

While driving at approximately 60 to 65mph, the car lost power and decrease speed while maintaining control of the vehicle, pull to the side of the road, car was still running and after turning off and restarting and entering the highway again problem persisted with the same results.

- Port St. Lucie, FL, USA

Immediately after entering a main highway, the engine seemed to die yet idled around 1000 RPM. The dash lights came on, the engine sputtered, but wouldn't increase speed and vehicle wouldn't move more than 2 or 3 miles per hour. After getting it off road and turning ignition off for a couple of minutes, it started and drove fine.

- Chatsworth, GA, USA

While driving the car begins to lose power. Then the car looses the ability to control it and appears to not have any gas going to it. The wrench on the dash board appears and the power steering goes out. The car appears to not be getting any gas. I pulled over to the side of the road and stopped the car. After it sits for a few minutes it will start again. Sometimes it starts up and doesn't happen for awhile. Other times it will happen again in a few minutes. It can happen at any speed or at anytime. Extremely dangerous if it happened on an interstate highway.

- Sebring, FL, USA

Purchased this Milan in 2011 with 22K miles. Immediately noticed issues with the 6-speed 6F35 automatic causing the car to stop accelerating under load, leaving me dead in the water when merging in traffic. I was not informed that Ford already knew of issues and I was in and out of the dealer with nothing done, until the trany had more damage. It was repaired but never properly stress tested, by either of two dealerships I went to. According to the tsb if the trany exhibited certain grades of failure, it required reprogramming and then valve body replacement, followed by a stress test to verify there was not any more extensive damage. The most I got after the valve body was changed was a suggestion that I change my trany fluid that had already been changed by Ford 20K miles earlier. I then started having issues with the rear tail lights (brake/parking), with ones flickering intermittently in the cold and then dieing completely, or going full intensity and never switching back to just parking light mode. Had to replace both at high cost, Ford lists $400 each, basically for the equivalent of a $2 bulb. I am an ee, specializing in manufacturing, and after taking one of the failing ones apart found it is was probably related to poor part choice or design. There was nothing damaged due to water or impact. I would dump this vehicle, however I still have payments and ethically I can not sell it on the open market worrying somebody else may have a dangerous issue with it due to the questionable transmission. If the transmission had any type over stress that required the level if testing mentioned in the tsb, which is almost impossible to do in vehicle, the whole trany should have been pulled.

- Plaistow, NH, USA

I felt a big jolt as I was pulling out of my neighborhood. It felt like I hit something. My son even got out of the car and looked underneath. Then the next day, as I was pulling out of a grocery parking lot, it was revving up but wouldn't go, like it wasn't in gear. I stopped, put it in park for a minute, then back to drive. It started going but happened again at the next intersection. Third day, I took it to the dealership, and they said it needed a computer update. Luckily, I do have an extended warranty, so there was no charge. That was two days ago, and it seems to be okay for now, but I'm so afraid to drive it in heavy traffic, and I'm hesitant now every time I have to pull into traffic when leaving the store or my neighborhood.

- Texas City, TX, USA

Wrench light came on and car started shaking and sputtering and would not advance and I almost got rear ended. I feel this is a serious problem and needs to be addressed. Also the engine light came on. Thank you

- Key West, FL, USA