The contact owns a 2010 Mercury Milan Hybrid. The contact stated while his mother was driving approximately 30 MPH, the brake pedal was depressed and the pedal extended to the floorboard however, the vehicle did not immediately stop. During the failure, the ABS, traction control, and brake warning lights were illuminated. The vehicle was later towed to the local dealer who diagnosed that the HCU and ABS modules were faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the HCU module was no longer available from the manufacturer. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,539.

- Orchard Park, NY, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal only responded after being depressed further down to the floorboard. There was no warning light illuminated. The vehicle was taken to the used car dealer where the brake line was bled; however, the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as the VIN was not included. The failure mileage was approximately 165,900.

- Superior, WI, USA

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but almost went to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated the failure was related to NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,450.

- Chicago, IL, USA

The contact owns a 2010 Mercury Milan. The contact stated that ABS engaged while traveling on an icy road, the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The contact continued driving and the failure corrected itself. The vehicle was taken to an independent mechanic who informed the contact that the ABS control module was sticking and needed to be replaced. The contact stated the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 73,000.

- Medway, MA, USA

The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Saunderstown, RI, USA

The contact's sister owns a 2010 Mercury Milan. The contact stated that the brake pedal would depress to the floorboard without warning. The contact also stated that the brake master cylinder and the brake calipers were both replaced by an independent mechanic; however, the failure persisted. The contact then discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The dealer was notified of the failure and confirmed that the vehicle exhibited the same failure as stated in the recall; however, there were no recalls associated with the VIN. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 140,000.

- Madison, OH, USA

The contact's wife owns a 2010 Mercury Milan. The contact stated that while driving at various speeds, the brake pedal would intermittently soften as the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was then notified of the failure and informed him that they were unaware of the failure and offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 83,000.

- Farmington, MI, USA

The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Perris, CA, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving at approximately 30 mph, the brake pedal was depressed and went to the floorboard extending the braking distance. The parking brake was used to slow and stop the vehicle. There was no warning light illuminated. The contact drove the vehicle to the residence. The vehicle was taken to john kennedy Ford of jenkintown (1650 the fairway, jenkintown, pa 19046) to be diagnosed. The contact was informed that the vehicle experienced complete brake failure. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part was not available. The manufacturer was made aware of the failure. The failure mileage was 153,000. VIN tool confirms parts not available.

- Philedelphia, PA, USA

The date of the occurrence is unknown. The car currently has 24,000 miles on it. The left tail light does not work and the left brake light does not work. The right brake light works when the headlights are off (as in daylight) but does not work when the headlights are on (as at night). The right tail light works when the headlight switch is on but is very bright, indicating that the brake light is on, even though the brake pedal is not depressed. Obviously, there is a defect in the circuitry. All of the long-life led bulbs couldn't have failed at once. The dealer wants to charge us $550 per light unit to supposedly correct the problem. This is a serious design defect safety issue and should result in a recall.

- Kerrville, TX, USA

Brake lights will not operate when head lights are on. This problem could have been defective when car was purchased. My dad is 86 years old and bought the car new as dealer demo in 02/ 2013. Hes was notified that his brakes were not working and when he returned the vehicle Ford would not honor the problem, I have investigated this problem on the internet and there are numerous complaints with this year model.my dad could have been seriously hurt if not notified bye a person following him.this cost him approxomitly $1000 dollars to fix I feel Ford should recall these do to this problem.

- Okeechobee, FL, USA