Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Greeleyville, SC, USA

Got recall notice July. It is now septeber and no one has contacted me. Your letter states we will be notified when parts come available. Is this a joke" how long do I need to wait"

- Cape Coral, FL, USA

I would like that know why or if my air bags were defective. I was just in an accident Monday 11/24/14 traveling 30 mph that caused with sever front and side damage to my car and causes it to be totaled and not 1 on my air bags was deployed.

- Pottstown, PA, USA

The contact owns a 2009 Mercury Milan. The contact was driving 30 mph and crashed head-on into a utility pole, but the air bags did not deploy. The contact was injured and a police report was filed. The manufacturer was notified of the failure, but denied any assistance with repairs to the defect. The vehicle was destroyed. The failure and current mileage was 58,000. The VIN was unavailable.

- Arlington, MA, USA