The contact owns a 2009 Mercury Milan. While driving 78 mph, the vehicle decelerated on its own. The contact had to immediately pull the vehicle over onto the shoulder before more traffic approached. The vehicle stalled. The contact waited awhile to restart the vehicle. Once restarted, the vehicle operated normally. An unknown service indicator illuminated. The vehicle was taken to feyer Ford of edenton Inc. (504 Virginia rd, edenton, nc 27932, (252) 482-2144) and repaired, but the failure recurred the following day. The manufacturer was not notified. The failure mileage was 86,409. Consumer stated throttle body was replaced after a month of being at the dealership. There has been a recall on certain Milan for this same issue. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Columbia, NC, USA

Check engine light came on, took to my machanic.dignostic read out indicated something to do with air pollution device( he did not know which one) until he looked at the car. Now I have a wrench light on and the car does not want to stay running, smells " rich running" and will hardly go down the road. Not too long ago I had problems with the door lock system also, was relocking doors after I locked them. I have complained since day one that there was something not right with the electrical system on this car. I think whatever is wrong with the engine now is all tied into everything.

- Wakeman, OH, USA

I started my car and two idiot lights went on. The engine light and a wrench light. The throttle body part went bad. I had my car towed to the closest Mercury dealership. Which is weisler dealership on bridge ave, in point pleasant, NJ the want to charge me $425 for the part replacement and $275 for labor. I will have a $700 bill for a part that Ford has had many problems with and recalls on. I would like someone to look into this and please get back to me. I will also be contacting the Ford headquarters in ca. My name is [xxx]. cell number: [xxx]. thank you for looking into this situation. I love the car but do not feel comfortable after reading all the complaints from Ford customers concerning the throttle body part problem. Ford folks need to look into this part. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 2/10/2016

- Brick, NJ, USA

2009 Mercury Milan. Consumer states front suspension failure the consumer stated the problem was the upper suspension arms on the vehicle. Right after the vehicle was purchased, both upper control arms had to be replaced, before alignment problems could be addressed. The vehicle was taken to the dealer for unrelated problems. However, the consumer was informed that windshield wipers, transmission fluid and new tires were needed. Shortly after the visit to the dealer, the consumer purchased new tires from another dealership. The dealer inspected the vehicle and discovered the left front upper suspension arm was hanging by a loose nut and several threads on the upper arm's bolt. The consumer noticed there was no safety device that would have prevented the retaining nut from coming loose.

- Cumby, TX, USA