The contact owns a 2009 Mercury Milan. While driving 25 mph, the brake pedal was depressed and traveled to the floorboard. The ABS warning indicator illuminated. The contact engaged the emergency brakes four times in order to stop the vehicle. The vehicle was towed to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not repaired. The year, make, and model was included in open NHTSA investigation number: PE16017 (brakes) since December 20, 2016. The manufacturer stated that they would have the complaint reviewed, but there was no guarantee. The contact stated that she experienced the failure six to eight months prior. The failure mileage was approximately 95,000.

- Clifton, NJ, USA

Complete brake failure made it necessary to replace the master cylinder and the brain.

- New Orleans, LA, USA

On 4 occasions, while in motion (3 times while coming down a hill and hitting a speed bump in apartment complex and 1 time on the interstate after hitting a small pot hole in a construction site) I hit the brakes and after hitting the "bumps" my brakes "went out" for about 20 feet where the brake pedal floored and didn't decrease the speed of the vehicle at all. When the brakes start working again, my car begins to skid forward until I let go of my brake pedal. The pedal feels like the ABS kicks in. In addition, over the past 6 months, roughly, my brakes have become very "soft", requiring alot more pressure to stop my vehicle. I just had my brake pads and rotors replaced and that did not correct the problem at all. Nothing else was said to be wrong with my brakes during the service appointment.

- Marietta, GA, USA

The contact owns a 2009 Mercury Milan. While driving 60 mph, the brakes failed when the brake pedal was depressed. The contact was able to engage the emergency brake to stop the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that there was fluid leaking from the brake cylinder. The brake pedal was replaced. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 38,000.

- Chicago, IL, USA

When braking hard, the brake pedal went down 2-3 more inches more than normal before I could brake the car. Added effort was needed to stop the car. The pedal returned to normal after 2-3 days. Happen two more times over months, but last time did not return to normal. Ford dealer replaced master brake cylinder, rear pads, and rear brake lines. Did not solve the problem. Brakes work, but added pedal travel still exists and added brake effort needed.

- Port Ewen, NY, USA

Brakes malfunctioned when trying to slow down prior to making right hand turn at a stoplight. Went over a bumpy area as brakes applied. Fortunately there was no cross traffic at this stop light intersection, as the car eased into the road and before I could get brakes to fully apply. After the incident the brakes became "soft", needing to push much harder on brake pedal to brake. Incident happened on 3/1/2017.

- Longwood, FL, USA

On multiple occasions, while driving on concrete and gravel surface roads and depressing the brake pedal, the pedal would become mushy, resulting in the pedal going all the way to floor before the vehicle would come to a stop. The first time it occurred I was preparing to make a left turn on van dyke avenue in sterling heights, Michigan, the brake pedal, which was functioning as expected prior to this, became mushy and had to be depressed all the way to the floor before the vehicle came to a stop. This incident occurred on a Saturday morning, and the brakes were fine by Monday morning. Pumping the brakes appeared to fix the issue. Over the next year or so, this same incident occurred a few more times, usually when applying the brakes while going over a bump. Normal functioning would usually be restored after a couple of days and by pumping the brake pedal. On multiple occasions during October and November 2015, while driving on a surface street that went from concrete to gravel, the brakes went mushy again. I had the vehicle serviced for this issue, where the huntington Ford dealer bled the brakes. This fixed the issue temporarily. Around the end of July 2016, the brakes went mushy again when applying them while going over a bump on a concrete surface road. After a week or more, the brakes never did restore to normal functionality. I took it in for service on 8/5/16 where it was determined the hcu was failing. The dealer replaced the hcu at a cost of $1340.10. Since replacing the hcu, this issue has not resurfaced. Note: I do not recall if the first incident was in 2014 or 2015.

- Shelby Township, MI, USA

Complete pressure loss on brakes and pedal goes all the way to the floor. Car won't stop properly.

- Walled Lake, MI, USA

The contact owns a 2009 Mercury Milan. The contact stated that the vehicle would not decelerate when the brake pedal was depressed to the floorboard. The dealer diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 18,242. Updated 05/19/17

- Glendale, NY, USA

Date: 1/25/17 time: 5:45pm temp: 65F precip: 0% wind: 6mph S pressure: 1014mb humidity: 25% dew pt: 28 uv index: 0 visibility: -- mi approximate miles: 118K I was driving the vehicle normally at approximately 25-30mph approaching an intersection to turn into residential/business area. The vehicle rode over a small amount of lose asphalt or gravel, to which the ABS unexpectedly engaged, immediately causing the brake pedal to "go soft" with an audible noise (the ABS engagement??). vehicle continued into intersection but avoided collision. Vehicle came to stop much further into intersection. Afterwards, the brake pedal remained (and continues to remain) substantially soft, causing the driver to press much further. This is extremely dangerous because suddenly, braking no longer works as accustomed to.

- Alamo Heights, TX, USA

Following an ABS incident, the brake pedal is soft and goes to the floor. Pumping the brake pedal does not resolve the issue. I am concerned the brake system will cease to function.

- Pine Bluff, AR, USA

The contact owns a 2009 Mercury Milan. The contact stated that when attempting to stop the vehicle, the brake pedal went to the floorboard. The failure occurred without warning. The failure occurred on four occasions. The vehicle was not diagnosed or repaired. The contact mentioned that the brake fluid was replaced and the vehicle was remedied. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.

- Fairhope, AL, USA

I put in a previous complaint about soft brakes and now am having the issue again. Last night a car cut me off and so I had to apply the brakes hard and after that the brake pedals went soft and had to be pressed all the way to the floor. Today the brakes are still the same and make braking very difficult.

- Rockville, MD, USA

I was driving on a road when I struck a bump and my brakes went simultaneously, this was 3weeks ago so I didn't think anything of it other than I may need some brakes. I got my brakes done today but I still have this same problem with the pedal going to the floor. Which prompted me to go online to investigate further.

- St Clair Shores, MI, USA

The car was in motion and as we tried to stop the brakes had to be pushed all the way to the floor to stop. This was in wet weather but it happened all the way for 30 minutes on the highway on the way to work, and 5 minutes the night before on side streets. This was not because of icy roads. On the way home it was fine. No antilock brake lights or stopping mechanism came on. The brakes seem to randomly adjust as to how much pressure is applied. Brakes also squeek when backing out. This has been looked at several times with no resolution.

- Royal Oak, MI, USA

My brakes lose pressure if I hit a bump when braking or if I slide on something while braking. After the brakes lose pressure I have to pump they brakes until the pressure builds back up which usually takes a day or so. Today I slid in the snow and couldn't stop and slid into oncoming traffic, luckily I was able to correct and avoid a crash but not there is minimal pressure in my brakes which makes it difficult to judge stopping the snow while pumping brakes. Previously this has happened when was stopping and hit a piece of cardboard on the pavement and couldn't stop and went into the intersection. I have to make sure I don't brake on bridges where the bridge connectors are because this also causes the brakes to lose pressure. The only time the brakes lose pressure is if I am braking when I hit a bump or something that makes me slide. This has been going on for about a year but I didn't know how to file a complaint until I saw the article last week, today it actually happened again so I am dating this today.

- Louisville, KY, USA

When I hit the brakes and the ABS is activated the brakes seem to go out. They go all the way to the floor and I have to pump the brakes to get them to work. But that does not fix the problem. I have to continue to pump the brakes and sometimes after a while they come back but other times they do not come back right away. This happens when the road is wet or if I have to stop short. I have a 2009 Mercury Milan. The last time this happened was the weekend of November 25th I had to stop short and the brakes went out. They are still not back to normal I have to constantly pump the brakes if I don't the brake is down to the floor. And I just replaced the front brakes during that week. This has occurred numerous times with the car.

- West Babylon, NY, USA

The contact owns a 2009 Mercury Milan. While driving approximately 35 mph, a grinding noise was heard when the brake pedal was depressed the brakes began to lose pressure and failed to stop the vehicle. The contact coasted the vehicle to the side of the road, pumped the brake pedal, and was able to resume driving. The failure recurred twice. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The contact was told by the technician that the failure could be due to the ABS pump system that failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 192,319. Updated 03/07/17

- Kenly, NC, USA

The contact owned a 2009 Mercury Milan. While driving approximately 40 mph, the brake pedal traveled to the floor when depressed. The dealer diagnosed that the brakes were spongy, but good. One month later, the failure recurred while driving approximately 35 mph. As a result, the contact rear ended the preceding vehicle. The crash also affected three other vehicles. The driver's side air bag deployed. A police report was filed. The driver sustained injuries that did not require medical attention. The vehicle was destroyed and towed to a tow yard. The failure mileage was 80,000.

- Lebanon, PA, USA

The car was in motion when it hit a bump getting off a ramp from the highway. The brake pedal became 'soft'. had to push the brake pedal to the floor in order for the car to stop. Local dealer has stated that this is not the first time they've seen this brake issue on a car between 2007 - 2009, Ford Fusion\Mercury Milan.

- Glenville, NY, USA