There is a recall on my Mercury Milan 2009. Last October September October I took my car to hoffman Ford for the replacement of the recall on the airbags. Afterwards I noticed that there was a raising of the dashboard where they replace the airbag. I bought it to their attention, and they said it was from the glue that was used. Later a few months later I noticed the airbag area was expanding and foam was coming through the airbag area & vents over the.consul.I called Ford manf to report this issue. They said to someone will give me a call back, I never got a call back. Also after the replacement of the airbags there was an issue with my brakes.they told me because of the car setting that is probably just rusty, but I wasn't comfortable and I called them and told them that I was going to bring the car to them and look at it again because something was definitely wrong. The investigator who looked at the car to do the work for the insurance notice that the airbag does not expand out nothing else was said about that but obviously they didn't check the brakes because right after that is when the car went to hoffman's and I never drove it again till then and that's when we found out about the brakes. Now just this week December 25th 2019 there has been a recall on the brakes of the Mercury Milan 4 mm V I believe to 2011. So I believe this was the reason for the accident. I am actually driving a deathtrap car. I had my back brakes replaced with new brakes just a year ago and a month ago I had to get new brakes again already. I have lost two jobs because of this car because I cannot Transport children because of the hazard's. my license has points against it now, I paid a high deductible, all because of the recalls on the brakes that they wouldn't acknowledge from the beginning. Thank you, [xxx] thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oberlin, PA, USA

When I hit a pot hole in the road or go over bumpy railroad tracks, my brakes do not work as efficient as they did. A jolt, like hitting a pot hole, will make it as if I barely have brakes. The brake pedal will go almost to the floor and this lack of brakes will last from a couple of hours to the next day. Then the brakes are fine. This has happened many times..always while vehicle is in motion and only upon a sudden, hard jolt. First time in 2017 and last time was about 2 months ago.

- Pensacola, FL, USA

The contact owns a 2009 Mercury Milan. The contact received an unknown recall notice regarding the brakes. The contact called an unknown dealer and was informed that the parts were pending and unavailable. The manufacturer was not contacted. The contact stated that he felt a hesitation when applying the brakes at various speeds without warning. The failure mileage was 97,000. VIN tool confirms parts not available.

- Tucson, AZ, USA

I was driving my 2009 Mercury Milan down a downhill side road on the first day of wintry road conditions of the 2019 year, and my ABS brakes engaged as I hit some ice. Immediately following this incident and for the next 20 miles of highway driving, my brakes felt very spongy. Specifically, during my next braking attempt and each subsequent one following this ABS event, my brake pedal just went straight to the ground every time I tried to brake. I could feel the brakes begin to engage only as the pedal hit the ground, so I wasn't completely lacking brakes, but I essentially had very little braking power. In previous vehicles, I've previously experienced air in brake lines and a failed master cylinder, and this did not feel like either of those issues -- less braking power than air in the lines and more braking power than a completely failed master cylinder. I almost wrecked my car a dozen times, even though I reserved myself to driving tens of miles below the speed limit and leaving lots of room in front of me. I took the car to the closest available garage (a Firestone) where they confirmed that I had full brake fluid and so dismissed a master cylinder leak. They did not fix anything at the garage due to uncertainty about the issue and the high price tag to search. Much later that day, I returned to my car to commute home only to find that the brakes worked as they had prior to the morning commute. The issue seemed to have resolve itself. After copious research, I came across the "extended braking distance" investigation (NHTSA action number: EA18002) for this very vehicle. My issue seems to mirror the antilock braking system (ABS) hydraulic control unit (hcu) problem described in this investigation quite well. Why in the world is this not a recall"?" my life was in grave danger the other day, and now I'm terrified to drive my car. Come on, NHTSA/Ford!

- Copley, OH, USA

Antilock brakes activated based on winter road conditions. After activation, brake pedal experiences a longer distance to press in order to make the vehicle come to a stop. Multiple times while driving, the pedal nearly had to be at the floor before vehicle would come to a stop. This resulted in several near misses at red light intersections when the vehicle simply would not stop normally. Took the vehicle into the dealership and they explained it was a faulty hcu. The repair cost would be close to $1000. Since there is an ongoijng investigation into these defective hcu's, I would appreciate the NHTSA requiring a recall of the Fusion and Milan hcus affected. This is a safety risk and should not require the customer to replace the hcu's at their expense if there is a defect. A quick internet search yielded hundreds of comments regarding the loss of brake functionality in similar circumstances. This is not a user issue.

- Livonia, MI, USA

Brakes keep going mushy after ABS activates, taking significantly longer to stop the vehicle. The ABS activates occasionally for no reason on good dry road conditions. Also, the ABS light goes on and off in dry conditions.

- Pittsburgh, PA, USA

The contact owns a 2009 Mercury Milan. While driving and depressing the brake pedal, the vehicle accelerated. The brake pedal had to be depressed to the floorboard to stop the vehicle. The vehicle was taken to two unknown dealers. The first dealer could not locate a failure. The second dealer claimed there was a twisted brake line and claimed to have repaired the vehicle; however, the failure recurred. The manufacturer was not contacted. The failure mileage was 95,000.

- Easte Pointe, MI, USA

While car in motion on busy street I went over uneven pavement and hit brakes harder than noemal because uneven pavement sort if just appeared and brake peddle went low. Could not stop on time. Had to roll to stop. Brakes only re engaged after I pulled off road put car in park turned car off for 10 mins then restarted and reversed car while pumping brakes. Just terrifying and unsafe. I called Ford dealer who said they'll look at it in 5 days time and may not be able to fix. Guy could not have been ruder. But im taking car in and hoping in meantime not to have repeat if dangerous situation. Please advise any recourse I have to protect myself as car owner. Thanks

- York, PA, USA

The contact owns a 2009 Mercury Milan. While driving 45 mph with the brake pedal depressed to the floorboard, the vehicle failed to stop and slowly decreased in speed. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 102,000. The VIN was invalid.

- Lafayette, TN, USA

The vehicle was in motion and beginning to turn left. While the brake pedal was being applied, the ABS activated and the car did not immediately slow, but slowed with additional pressure on the brake pedal several feet from where it should have slowed before continuing into the left turn. Since the incident, the brake pedal is not as firm when the brakes are applied. Brake pedal is spongy to the touch. The ability to stop precisely at a particular point while driving has been severely diminished and the braking distance has been increased. I believe investigation EA18-002 describes the problem that I experienced while driving the 2009 Mercury Milan.

- Hudson, OH, USA

Soft pedal related to the ABS hydraulics unit. Ford and everyone else knows this has been an issue for many years. Sometimes brakes go out completely then go back to normal. Ford needs to be held responsible and needs to issue a recall already. Come investigate our car and you will find you evidence proving the soft pedal is related to Ford ABS negligence. This is not my only complaint...

- Spring Hill, FL, USA

When attempting to brake, the brake pedal can go all the way to the floor with limited to no braking..... seems to happen after going over a significant bump or pothole, and immediately following when the ABS system engages. (meaning, after ABS system brings the car to a stop and then releasing the brake pedal it will then go to the floor without braking until the system resets itself...

- Cherry Hill, NJ, USA

Approx. 8 months ago car did not stop after applying brakes.repair approx. $650. Now 8 months later car again goes thru intersection after applying brakes.this time $260 in repairs. Brakes still soft and I have no confidence that car will safely stop when needed.

- Louisville, OH, USA

During an ABS activation the pedal went spongy and the brake system was inadequate afterwards. The Ford dealer said a brake fluid bypass occurred inside of the hydraulic control unit of the ABS system. Stated that they had seen quite a lot of that prob. And stated it ought to be investigated. Very dangerous inadequatestopping and increased stopping distance!

- Huntingtown, MD, USA

While trying to stop on slushy/slippery roads our anti-lock brakes engaged. After that our brake pedal was soft. It went over half way to the floor before we could feel any pressure on the brakes. This caused our braking distance to increase every time we applied the brakes. We had the hydraulic control unit replaced on/ about January 11,2019. On approximately January 29th, 2019 we again had an issue on snowy/slushy roads. We were able to avoid an accident but the brakes are again soft and stopping distance has increased. We can not afford to keep replacing this part only to have it go bad within a month. If there is a known problem with the braking system or this part why isn't Ford being made to take care of it? if, as they say, the newer parts are made of a different material or are coated differently they should be replacing the part for cars affected by this problem. Please look into this problem we are having. If you need any further documentation from us please contact us.

- Jackson, MI, USA

Brake pedal occasionally goes to floor. It happens when vehicle in motion, sometimes when turning or when hitting a bump or pothole on the road. It occurred 5-6 times over the last 6 months or so.

- Sterling Heights, MI, USA

Brake pedal had 3/4 travel or more change module and control, told operating as designed next day pedal went all the way the floor tow back to the shop bleed brakes told operating as designed brake has to much travel, front brakes lock up on ice or snow until stop or clear pavement, don''t drive on these day

- Waukesha, WI, USA

My 2009 Mercury Milan almost has no brakes. I was driving in the snow, and had the ABS actuate, and immediately the brake pedal almost goes all the way to the floor. Before my ABS was actuated my pedal was completely normal. I've done a little research and know there is an investigation on this for the hcu on this model. I believe mine is failing and unsafe. It has been over a week now, and it hasn't gotten any better. I ask that this please be recalled, for the safety of myself and others. Thank you

- Cheyenne, WY, USA

I noticed about a year ago that under certain conditions, like when braking hard or fast with short braking distance, on wet or uneven pavement, or when making a turn while breaking, the brake pedal becomes very soft and travels to the floor causing me to have to do a number of alternative maneuvers, such as manually pumping the brakes or downshifting to a low gear to slow the engine to stop the car. In some cases, the car does not stop at all causing me to have to go through a red light or around the car in front of me. I notice that once I'm stopped, if I pump the brakes 10-15 times, the pliability seems to return to the brake pedal, but I shouldn't have to do that to feel safe. I have seen that this problem is currently under investigation and am told that there is some defect in the hydraulic braking system associated with the ABS. Like many others, I've had the problem evaluated and have been told that there isn't anything wrong with the hydraulics, but it continues to happen. Reading what others have written makes me feel that this is a defect that should fall under a recall as it is a safety hazard and is unpredictable and intermittent. The cost to repair the problem is excessive from the estimates I've received, and even when the problem has been "fixed, " it continues to happen. I am not in a position to sell the car right now and depend on it every day. The problem needs to be resolved as it is a serious safety issue, just like the GM ignitions were. Does it take someone to die before a recall notice is issued!!! I'm unsure of the current mileage (because the car is currently in the repair shop), but it's above 85,000. It happens when the car is in motion and when attempting to brake in the conditions described above. It does not happen during all braking events, just those noted above, but this makes it worse because it's harder to diagnose.

- Dearborn, MI, USA

Have had several instances while driving on rough surfaces or wet conditions where the brake pedal became soft and required a lot of pumping and pushing it to the floor to stop the vehicle. Vehicle required much longer distances to stop and caused son to run through a red light without an accident. Brakes will work fine the next day. Took to local repair shop and they could find nothing wrong. Took to dealer and informed them of issues I researched concerning the ABS control unit. They essentially refused to replace it even when we were willing to pay for it. They said there was no evidence it was malfunctioning. Tried to explain only happens under the above mentioned conditions so far. Will get back from dealer and see if another local repair shop will replace the ABS control unit.

- Johnson City, TN, USA