Takata recall. The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact noticed, on the front driver?S side dashboard, that the seam of the air bag cover started to separate. The contact called crest automall (185 amity rd, woodbridge, ct 06525, (203) 389-7100) and was informed that the parts were not available for the recall remedy. The dealer stated that the air bag seam was a design flaw. The contact's husband glued the seam together as a temporary remedy; however, the contact began to notice that the seam was continuously separating from the dashboard. The contact took the vehicle to crest automall and was informed that they would only replace the air bag module. The vehicle was not repaired. The manufacturer informed the contact that the parts were to become available within the third quarter. The failure mileage was unknown. VIN tool confirms parts not available. Contact stated before airbag issue side passenger dashboard was separating and dealer said it could not be replaced because it was a cosmetic issue and not under warranty. Contact did research online and found it was a common issue then later received notice of airbag defect. Dealer says part may not be available until end of year.

- West Haven, CT, USA

2009 Mercury Milan. Consumer writes in regards to information that pertains to recall notice. The dealer informed the consumer, her vehicle was not included in the recall.

- Modesto, CA, USA