The contact owns a 2007 Mercury Milan. The contact stated that she became aware that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, where the braking system was flushed with DOT 4 fluid, and a new brake fluid reservoir cap was installed; however, the contact stated while driving 20 MPH, the brake pedal was depressed but went down to the floorboard and failed to respond. There was no warning light illuminated. The contact stated that she engaged the electronic parking brake, and the vehicle stopped. The contact stated that the failure reoccurred while driving, and there was a stopping distance delay. The vehicle was taken to an independent mechanic, where the brakes were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000.

- Portsmouth, OH, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.

- Topeka, KS, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Baldwin, NY, USA

The contact owns a 2007 Mercury Milan. The contact stated while pulling out of the driveway, the contact depressed the brake pedal because of an oncoming vehicle however, the vehicle failed to stop as needed. The contact pumped the brake pedal and the vehicle stopped in the middle of the road. The vehicle was taken to the local dealer and the contact was informed that the vehicle had passed the hydraulic control unit (HCU) test and had not experienced the failure listed in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and that no failure was found. The manufacturer was contacted and made aware of the failure. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

- Knoxville, TN, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lubback, TX, USA

The contact's wife owns a 2007 Mercury Milan. The contact initially received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact then received a notice that the parts were available. The contact had taken the vehicle to the dealer for service however, soon after the repair, the contact experienced the failure. The contact stated that extended brake pedal travel was needed upon depression of brake pedal without warning. The contact had taken the vehicle back to the dealer where they informed him that they found no fault with the vehicle and could not help. The contact then took the vehicle to an independent mechanic who test drove the vehicle and agreed that the brake pedal was defective. The contact had taken the vehicle back to the dealer where two service mechanic had also test driven the vehicle and both confirmed that there was a defect with the brake pedal however, the contact would have to pay for a diagnostic. The manufacturer was notified of the failure and had offered no assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Warwick, RI, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) and had the vehicle serviced at a local dealer. Upon picking up the vehicle, the contact stated while stopping the vehicle, the brake pedal traveled to the floor. The contact stated that there was no warning light illuminated. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure, and the contact filed a complaint. The failure mileage was approximately 160,089.

- Pittsburgh, PA, USA

The contact owns a 2007 Mercury Milan. The contact received notifications of NHTSA campaign number: 21V158000 (air bags) and 19V904000 (service brakes, hydraulic) however, the parts to do the recall repairs were unavailable. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated still having issues with brakes and airbage light still is on.

- Belpre, OH, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. Mullinax Ford of West palm beach (1210 northlake blvd, lake park, fl 33403) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm Beach, FL, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. Donley Ford-Lincoln of ashland (1641 claremont ave, ashland, oh 44805) and team Ford (905 brady ave, steubenville, oh 43952) were contacted by phone and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Steubenville, OH, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Silverhill, AL, USA

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact called the stokes hodges Ford dealer located at 1850 jefferson davis hwy, graniteville, SC 29829, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that there was a grinding sound coming from the vehicle while reversing out of the garage. Additionally, there was a small leak near the front of the vehicle. The dealer suggested that a diagnostic test be performed however, the contact declined. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 69,000. VIN tool confirms parts not available.

- Aiken, SC, USA