The contact owns a 2007 Mercury Milan. The contact stated that the passenger side dashboard was cracked and there was a deep split where the air bag was located. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was taken to tasca automotive group (1300 Pontiac ave, cranston, ri 02920, (800) 788-2114), but the part was not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000. VIN tool confirms parts not available.

- North Providence, RI, USA

"takata recall" I am denied service for this defective airbag.

- Carthage, TN, USA

Takata recall there has been no update in the last year since the recall was announced, regarding replacing the passenger airbag in my 2007 Mercury Milan. The stitching (or whatever material is used) has started to disintegrate on the passenger side dashboard, where the airbag is housed. I've been hoping the recall would have been completed before now, so I wouldn't have to have the car taken in twice to be fixed: Once for the deteriorating dashboard around the passenger airbag, and a second time to have the airbag replaced when the parts for the recall become available. I'm very concerned to keep driving the car, and also for the resale value, if I wanted to sell the car due to this issue still not being resolved.

- Bluffdale, UT, USA

I was driving forward at about 15 mph on a snow covered road (residential city street). I came upon an uncontrolled intersection when I noticed a car coming from my right side, I then attempted to slow down and stop. While trying to slow down my brake pedal lost all pressure and went to the floor, causing an inability to slow down properly. Resulting in my car hitting the rear driver side of the other car in the middle of the intersection. My brake pedal has lost pressure 3 times previously all in the same winter conditions (snow and icy road) and while trying to slow down. I took my car to 2 different mechanics, with no issues found with the brake system. 1 of the previous times I had to use my emergency brake for the car to stop completely the other 2 times took an extended amount of time for the car to stop. When my brake pedal loses pressure I immediately park my car, the pressure on the brake pedal with go back to normal after letting the car sit for at least 5 hours if not longer.

- Twin Falls, ID, USA

Arrived at destination parking lot and driver door handle seemed to snap and unable to open the driver door. Crawled over the center consul to exit the passenger side. Locked car and when I returned I entered the passenger side and crawled over the consul to the driver seat. Once I got home I repeated the same exit process and went around to open the driver door and once opened it did not close. Had to bungie cord the door shut in the garage to turn off the courtesy lights and silence door ajar alarm. Next morning immediately took it to dealer. Drove carefully holding the door closed while I drove. Door ajar alarm and light kept appearing. Repair cost $167.96. 10 days later the driver door failed again when I arrived home from work. This time I lowered the window and reached outside for the door handle and that worked to open the door and it seemed to close okay but next morning I returned to dealer and was then told it was a different issue and cost $335.45. I am concerned that this was related to the other issues I see about the door latch failing since 2010 on your site and other blogs and the recent recall and now extended recall. I am also concerned that the parts used for the repair may be compromised as well. This is too scary if it would happen to someone who couldn't get out of the car or have the door fly open or even try to drive holding onto the door to keep it shut.

- Oxford, FL, USA

Door handles and latches popping off. Door handles on driver and passenger door came right off. Driver door swings opens and swings back shut as soon as you open the door. Locking individuals out of the car without being locked.

- Rincon, GA, USA

Driver side door latch broke. Door could not be opened from the inside. This would be a great issue if it happened during a traffic accident. Required replacement of the handle assembly. $65 for the new part.

- Rochester Hills, MI, USA

Driver side inner door latch broke when trying to open door normally. Could not get out of car. Door latch mechanism made of poor quality plastic. Not strong enough to prevent braking.

- Denton, TX, USA

The contact owns a 2007 Mercury Milan. The contact stated that the dashboard became warped and began to rise upward, near the front passenger's side air bag housing. The vehicle was inspected by an authorized dealer and they informed the contact that the entire dashboard would need to be replaced. The vehicle had not been repaired. The approximate failure mileage was 45,000. Updated 4/1/13

- Bentonville, AR, USA

The contact owns a 2007 Mercury Milan. The contact stated that she attempted to close the driver front door but the door latch failed. The contact had to hold the door shut in order to drive to the dealer for inspection. The dealer stated that a piece within the latch system had failed and needed to be replaced. The defective part was unknown. The vehicle was not repaired.the manufacturer was notified and a complaint was filed. The failure mileage was 37,000. The VIN was not available.

- Mustang, OK, USA

Front passenger side door latch malfunction. Door would not close. Had to duct tape door to get to destination. One passenger who was seat belted, but still a great safety hazard.

- Crestview, FL, USA

2007 Mercury Milan purchase new July 2007. Car kept in garage most of the time. October 2007 car was parked outside in rain. Owner noticed that the passenger side of the floor (front and back) carpets were saturated. No windows or doors were accidentally left ajar. Owner kept checking car after car washes and passenger floor was continually wet after washing. Car went back to dealership and it was discovered that there was a weld burn through under cowl. The burn through was in a valley allowing water hitting the outside of the car to travel inside the car behind the glove compartment and into the car. Dealer stuck silicone on the site and said "here you go". car had less than 4000 miles on it at that time. Owner was not satisfied. Carpets were finally replaced and there was mold growing underneath the carpet on the passenger side and there is visual rusting in the seat track and the driver's seat bracket also had rust forming. How many other vehicles made that same day in Kansas City Missouri (February 20, 2007) also have a weld burn through and no one knows it yet?

- Marshall, MN, USA