The contact owns a 2009 Mercury Mariner. The contact stated that the power steering failed and the steering wheel had to be turned with force. The failure was experienced numerous times. The vehicle was taken to an independent mechanic who stated that the steering torque sensor needed to be replaced. The manufacturer was contacted and stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering); however, the power steering control module software was updated rather than replaced. The manufacturer refused to assist with the repair. The dealer was not contacted. The vehicle was not repaired. The failure mileage was 118,000.

- Concord, NH, USA

The contact owns a 2009 Mercury Mariner. While driving 5 mph, the steering seized while making a left turn. There were no warning indicators illuminated. As a result, another vehicle struck the rear driver's side of the contact's vehicle. A police report was filed. There were no injuries. The vehicle was not towed and was driven to the contact's residence. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

- Cuyahoga Falls, OH, USA

Loss of power steering while driving error code "power steering assist error"

- Roanoke, VA, USA

Steering became very hard and dangerous

- Louisville, KY, USA

While unit is running on road engine still running car stop for absent of power but engine keep running, pressing gas pedal will do anything, you have to turn engine off wait and turn engine on back in order to kept driving, this very dangerous because this happens in the middle of the hay way at any speed, please consider a recall we almost get kill by a rear impact if we did react fast. Update does not fix situation, this a troubleshooting from factory and they now this very clear. This happens in hay way 147 going North to South at 9.10pm on 06/13/2018 where we were driving speed limits of 55mph.

- Vega Front, PR, USA

Power steering assist failure on dash. Making things difficult to turn in low speed turns. Contacted Ford and was told the computer was flashed in 2013, before I even owned the car. Was told that it would be my responsibility and to hold receipts because I be able to get reimbursed for part or all of costs associated with this issue. Now Ford says no go! looking around on issues with the torque sensor and noted many people going through the same as I have. Seems to me Ford is just trying to get more parts replaced and doesn't care about our safety. This is an attempt to get Ford on the ball to fix their vehicles. I've been a Ford person for a long time, but considering going to take my future car purchases to other cars. Come on Ford!

- Wyoming, MI, USA

There is no power steering. Power steering assist fault comes up on the dash. There was a recall on this in 2014.

- Jerseyville, IL, USA

Recall on Mariner. Took it in to have recall reviewed and they did the software update and then my power steering failed within a month. The recall states there are 3 fixes and Ford is choosing to do the software update so then the software can't communicate with the power steering so it is failing. My local dealer tried to contact Ford to have what they did amended so they can fix it. They ran another test on it and it threw another power steering code. Went to leave my dealer and my power steering was completely out at that point. Ford is not doing the proper fixes. The software update is causing the power steering to fail within a few weeks to a month or two. This recall needs to be reopened.

- Fremont, NE, USA

Lost power steering. Light is on for the electric power steering assist. Happened while driving.

- Westland, MI, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the steering seized, which resulted in excessive effort to operate the vehicle. The failure occurred without warning. Rockland Ford (165 new county road, thomaston, me) and the manufacturer were notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The VIN was not provided. The failure mileage was approximately 90,000.

- Warren, ME, USA

The contact owns a 2009 Mercury Mariner. The contact was driving at unknown speeds, when the steering wheel failed to function properly. The contact took the vehicle to andy mohr Ford dealer located at 2713 E main St, plainfield in 46168, where the vehicle was diagnosed that the steering module needed to be replaced, and the contact was advised that a second steering wheel module would have to be purchased. The vehicle was not repaired. The failure mileage was 127,000. The VIN was not available.

- Avon, IL, USA

The contact owns a 2009 Mercury Mariner. While driving 40 mph, the power steering failed. The contact was able to regain steering control after restarting the vehicle several times. Jack demmer Lincoln in dearborn, Michigan was made aware of the failure and stated that the torque sensor was faulty and needed to be replaced. In addition, the dealer stated that an unknown recall repair was previously performed; therefore, the vehicle could not be repaired again for free. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.

- Newport, MI, USA

After driving the vehicle normally, I parked it. When I restarted the vehicle it became very hard to steer. There are no warning lights lit on the console and the problem continues after several attempts to drive the vehicle. I had taken the vehicle into the dealership for a recall in 2014 and assured that this would not happen. After reading several complaints online of people having similar issues. I have decided to log a complaint.

- Scottsdale, AZ, USA

The contact owns a 2009 Mercury Mariner. While driving 55 mph, the vehicle lost power steering ability and it became difficult to steer. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering assist was faulty. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution, but the VIN was not included in a recall. The manufacturer was notified. The VIN was unknown. The failure mileage was 166,000.

- Marrow, OH, USA

I started car up went to pull out of a parking spot the car was fine when I parked it earlier I could steer the car I had two use two hands. I took the car for a computer check I was told by jack williams auto that there is a recall for the steeringtorque sensor malfunction.

- East Stroudsburg, PA, USA

Our 2009 Mercury Mariner suddenly lost its power steering this past weekend. The vehicle was brought back to the dealer in 2014 due to a power steering recall. The vehicle received a software update which was supposed to override the loss of steering and provide an indicator light to show the system had failed. There was no such warning and the sudden changeover to manual steering is dangerous. My wife was driving the vehicle in the grocery store parking lot when the power steering failed. She almost hit another vehicle while trying to pull into a space. She was not able to steer the vehicle and called me to help. I was able to drive it to the dealer with a great deal of effort. Ford's recall and software update were insufficient to resolve the problems with this faulty system. Ford knows the torque sensor in the steering column is prone to failure but offers a ridiculous software update which serves no purpose other than to tell you there is a failure. In our case we did not even receive the warning light. The dealer quoted me $1507 to repair this issue. I called Ford customer service and was told the recall was closed because the vehicle had the software update, and there was no further assistance available. Unbelievable. Please take appropriate action regarding this important safety issue. It seems this electronic power steering system is also failing in other Ford models. Thank you.

- Waterbury, CT, USA

Drove my wife to work on 12/28/2017and power steering was working fine.I stopped to eat and steering went to manual steering.it is not comfortable when I have a bad shoulder that has a partial replacement.researching I see they had a recall in 2014 and reading other complaints on this electronic power steering I feel should not be responsible to pay this apparent part failure that still occurs.Ford should stand by this issue, because this is very inconvenient and unsafe.it was assembled at Kansas plant.thanks

- Fort Wayne, IN, USA

Message came on: Power steering assist fault. Did search that my VIN number was not covered but its the same year, make and model and place of manufacturing of the recall in 2014. Message did not come on as result of accident, I was just driving on street when it came on.

- Davenport, IA, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel had been tight and extremely difficult to turn left or right. The failure was progressing to worst. The vehicle was taken to an independent mechanic for inspection and diagnosis, who stated that there was a manufacturer recall to address the steering and to take the vehicle to a dealer. The dealer (whaling city Ford Lincoln Mazda, 475 broad St, new london, ct 06320, (844) 489-4929) indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was not available.

- New London, CT, USA

I purchased my 2009 Mercury Mariner in 2015! recently, as I was unaware of the recall with Ford a few years back, I've had front and rear bearing issues! also my ballpoints were defected and my control arms! my tire pressure sensor fault stays on! I've taken my 2009 Mercury Mariner to star tire's best one auto & tires and had my ballpoints, front and rear bearings, control arms, and front wheel alignment repaired totaling in $780! three days later on the date of 11/11/2017, my power steering assist fault came on! my 2009 Mercury Mariner was stationary and was extremely difficult to turn!

- Lafayette, IN, USA