The contact owns a 2008 Mercury Mariner. The contact stated that the power steering sensor illuminated intermittently and the power steering failed several times. The contact experienced extreme difficulty maneuvering the steering wheel every time the failure occurred. The vehicle was taken to the dealer. The technician verified the failure but indicated that the remedy was not available. The contact mentioned that the vehicle was repaired under recall NHTSA campaign id number: 14V284000 (steering). However, the failure recurred. The vehicle was taken to an authorized dealer, who diagnosed that the steering column assembly needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was not available.

- Indian Lake, NY, USA

The contact owns a 2008 Mercury Mariner. While driving 30 mph, another vehicle crashed into the passenger side of the vehicle. The steering wheel seized and the check engine and oil indicators illuminated. There were no injuries. A police report was filed. The failure occurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The mechanic stated that the steering column needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 154,000.

- De Ridder, LA, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, the vehicle started to make a loud popping sound from the steering wheel which became very hard to maneuver. The vehicle was taken to an independent mechanic. The technician diagnosed that the steering column needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 97,410 and the current mileage was 97,443.

- Fulton, MD, USA