Power steering goes out at regular intervals. in the same type of issue as the following Recall notice 14S05/NHTSA Or the Electric assist system as bad.

- Alb, NM, USA

The car was driving down the road (a city street, not a highway) and a triangular light came on the dash, along with a message to stop safely. The engine shut down and I had to coast into a parking lot. This had happened previously and I had paid a dealership to replace the hybrid cooling pump. I later found out that this part had been recalled and was reimbursed by the manufacturer for the original repair. The same part has failed again according to the dealership, but upon contacting the manufacturer, they refuse to replace the part again.

- Mount Juliet, TN, USA

The vehicle will stall when it comes to a stop, mid turn, slowing down, and sometimes accelerating. Several websites show 100's of complaints from people with the same issue. It is a may safety concern because it dies at any point while driving.

- Tucson, AZ, USA

I was driving on the interstate in traffic and had a complete loss of power steering, making it nearly impossible to pull over or get off the highway.

- Hazelwood, MO, USA

Ford's recall "code 14S19" on 2005-2008 Mariner hybrids and escape hybrids should cover all of these hybrids but it has exceptions! Ford has issued a recall on *some* of the 2005-2008 Ford escape hybrids and *some* of the corresponding Mercury Mariner hybrids. However they are refusing to issue a recall on my particular 2008 Mariner hybrid (which is exhibiting the electronic overheating problem described in the recall where the stop safely now comes on and there is an immediate loss of power). They are refusing to fix my Mariner just because the VIN number does not match the particular manufacturing lot covered by the original Ford recall - though my SUV does fall in the date range mentioned in the recall) I am certain this recall should cover more hybrid SUV than Ford has admitted to, and since the Mariners had a very limited production run, it is less likely that there wil be a significant number of complaints due to this very serious life threatening issue - and I would like to emphasize that there have been numerous complaints about this including on NHTSA. Ford should expand this recall to include all defective Ford escapes and Mariner hybrids before serious accidents start occurring as a result of vehicles shutting off during operation because of either drive electronics over heating due to a bad coolant pump, (and possibly other causes?). ----relevant recall-- NHTSA vehicle safety recalls recall number 14V526000 recall date 09/03/2014 component hybrid propulsion system Ford contact number for recalls 1-866-436-7332. Relevant links: Https://www.NHTSA.gov/vehicle/2007/Mercury/Mariner%252520hybrid

- Fairfield, CA, USA

Speedometer instrument cluster gauges keep going out and causing SUV to not start

- Chesterfield, MI, USA

In March 2018, I noticed the steering wheel would shake when coming to a stop sign or stop light and make a grinding sound. It continued to do this every time for a couple weeks. Then toward mid March, I was backing out of a driveway and the power steering totally went out.it stated on panel "power steering default assist." It took extreme effort to steer the wheel to the side as the steering wheel was extremely rigid. Because it is a safety hazard to drive, it has only been driven to move car in apartment parking lot. I got this vehicle in June 2017 from a car dealer with no warranty. Ford says this VIN # is not included in recall for torque problem with power steering failure. As this is a manufacturing defect and a safety hazard, I want this vehicle VIN added to recall list. If I drive it on open road, it will surely cause injury to my family. I can't even maneuver the steering wheel.

- Brooklyn Park, MN, USA

Manufacturer's faulty ignition lock module wears out prematurely and vehicle often doesn't start. Caused consistent but intermittent problem for last 3 years. Research shows this is a common problem on 2008-2012 Mariners, Ford escapes and 2008-2011 Ford Focus, which all use the same ignition lock.

- Tallahassee, FL, USA

My vehicle was covered under recall 14S05 and said recall work was done in 2014 in va under the previous owner, Ford does not have record of what "step" or part of the recall was done, there are 3 parts. Less than 4 years, the recalled part, the torque sensor in the power steering assist has faulted, which leads me to believe that it wasn't replaced under the recall. Since it's been more than 12 months or 12,000 miles they are not willing to replace the said recalled part that was originally covered. The car was in drive when the assist faulted causing steering to be very difficult and had I been driving at a higher rate of speed could have potentially been accident causing. I feel that the recall work should be extended to replacing the part since it wasn't done originally under the recall or was again replaced with a faulty sensor to fault again within less than 4 years

- Winterset, IA, USA

Power steering completely failed while operating the car, posing a danger. Transmission lurches on upshift between 1 - 2 gear while accelerating. Electrical system will not charge battery and completely fails while the vehicle is in operation on the highway, posing a danger. Vehicle may or may not restart immediately.

- San Antonio, TX, USA

While driving the car on a highway, the warning light chimes and displays to "safely stop vehicle". the car no longer accelerates and slows to a stop even if you don't have a shoulder to pull off to. I normally just hit my hazard lights and pull to a stop, wait a few minutes then restart the engine. This happen once a month and sometimes twice or three times in a row. If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash. There is currently a recall on this problem #14S19. Called Ford and they said my vehicle isn't a part of it even though it clearly was built in the same time and has the exact issue. Very dangerous and scary problem.

- Los Angeles, CA, USA

Steering wheel will freeze up while driving. Steel on steel horrible noise when driving. Shifter gets stuck have to put it in neutral to start it.

- Hammond, IN, USA

Key ignition doesn't work. Car won't start without jiggling key.

- Centreville, VA, USA

Safety recall 14S05 -as a result of the recall Ford upgraded the software in my car in Dec. 2015, but three months later the steering failed. (the car was parked on a quiet san francisco street when I tried to start it and realized that the steering wouldn't work.) I first towed the car to my local mechanic, who looked at it for a week and then told me that it was related to this safety recall; he advised me to take the car back to Ford. When I re-towed the car to Ford dealership, they refused to honor their written commitment to repair the problem and instead tried to argue that because I got a software update, their responsibility was over. When I asked if the symptoms in my car matched those the recall was meant to fix, the dealership admitted the symptoms matched. They say they can't do anything B/C a "code" didn't trip. I also noticed that the recall says that software upgrades "may" fix the problem and should at least notify the driver by beeping. My car never beeped, but more importantly a software update that "may" fix the problem is not sufficient for safety! the steering issue should be fixed/replaced by Ford! Ford is negligently putting customer lives in danger. Moreover, Ford shouldn't be able to push the cost of a malfunctioning, core product feature onto customers. When I purchased the car, at the top of the market price for it, I was not told "in 50,000 miles you will have to pay several thousand dollars for a completely new steering column because this one will fail and people in your car may die." Please investigate as many consumers are complaining about how Ford is trying to push responsibility for recall 14S05 onto individual car owners.

- San Francisco, CA, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 75 mph, the traction control, service engine, and ABS sensor lights illuminated and an audible chime was heard. The vehicle was taken to the dealer where it was diagnosed that the steering mechanism was faulty. The steering system was reprogrammed, but the failure continued. The vehicle was taken to the dealer where it was diagnosed that the electronic power assist system was faulty. The contact was informed that the repair was previously performed in 2014 under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 92,720.

- Williamsburg, CO, USA

My parents purchased a 2008 Mercury Mariner this last spring, and just started to notice that the electric power steering is cutting in and out. We took it to our local garage who diagnosed the problem (error code that came up was B1342-2F) and recommended we replace the steering column. Since that is a large expense ($800) I decided to do some research and called the local Ford dealer. They looked up our VIN and told me that there was a recall on the electric power steering and that the work for the recall on the power steering was already done. (Ford's recall number for this is 14S05) my question is since we are experiencing the same failure (meaning the fix didn't seem to last) is there any recourse for us to have Ford fix the problem now" also, how long are these 'fixes' supposed to last? the date the recall was published by NHTSA is 2014-06-05, and we are only in September of 2015. I was thinking that a recall fix should last longer than a little over a year. Is NHTSA in the process of reviewing this issue"

- Glenburn, ME, USA

This is reference to NHTSA id number: 10653141. I discovered the July 1, 2014 Ford's safety recall 14S05 notice to all us Ford dealers. On page 6 a question and answer for the Ford dealers from Ford's service engineering operations, reveals Ford never attended the reprogramming the modules to fix the safety recall for electronic power steering for escapes and Mariners 2008-2011 models. This is the excerpts from this document tilted July 1, 2014 to: All us Ford and Lincoln dealers subject safety recall 14S05. Q3. what does the software updates do" a. the software updates may extend the time steering assist is maintained. In addition, the update provides increased driver awareness by sounding a chime and displaying the wrench light or warning in the message center when a fault is detected. Q4. what if a customer experiences loss of steering assist after the modules have been reprogrammed? a. the modules were reprogrammed to prevent sudden loss of steering assist while driving. Additionally, the instrument cluster software update will provide audible and visual indications to the driver in the unlikely event of a torque sensor fault. Any subsequent loss of assist repairs experienced after completion of module reprogramming are not covered by this recall. Q5. what should I tell a customer who experiences loss of steering assist after the recall has been performed" a. the modules were reprogrammed to prevent sudden loss of steering assist while driving in the event of a torque sensor fault. Customers should be advised that the replacement of the steering column or torque sensor is at their expense.

- Bridgeport, WV, USA

The contact owns a 2008 Mercury Mariner. The contact stated that when raining, water entered the vehicle through the windshield. As a result, the front driver and passenger side would get wet and caused the instrument panel to fail. The vehicle was taken to a dealer where the failure was unable to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,400. The VIN was unavailable.

- Yonkers, NY, USA

December, 2013, I was exiting parking lot onto a main street that had 2 lanes of oncoming traffic. Halfway into the street, lost power steering but was able to drift to side of road. January, 2014 car would not go over 25 miles per hour, lost power steering. Fortunately I was near the garage that does my repairs, oil changes, etc.. March, 2014, steering wheel locked, no power steering, had to wait about a half hour until power steering returned...kept turning car off and on every 10 minutes. Contacted Ford customer service 3 times by email (Jan-Mar). My last 3 cars have been Ford products but apparently brand loyalty is not valued. Replies were--sorry you are having issues-no follow up from Ford even when hey knew they were issuing a power steering recall as of April-may, 2014. I paid $2,500 in repairs from Dec'13-Mar'14.

- Weymouth, MA, USA

While pulling away from a stop light, an attempt to make a right turn was made. In the middle of the turn, the power steering assist quit. The turn was near impossible to complete and I almost ran over a gas station sign. After wrestling the car to a stop in a gas station I turned off the ignition and called my husband. He suggested I have the car towed to a repair shop. While on the phone I restarted the truck and the power assist resumed working. I returned home without incident. Someone is going to be killed if they are not strong enough to control a truck like this without power assist. The power assist has quit three times since and only my husband drives the vehicle now.

- Clarkston, MI, USA