Passengers side seatbelt locks

- North Plainfield, NJ, USA

I have a 2008 mecury Grand Marquis, I was in a wreck in December 10,2017 frontal impact my air bags did not go off or work during my wreck also my seat belts did not work as well. I got hurt in the wreck because non of my safety equipment work. I bought the car used from Ford dealership airbags we're replaced when previous owner had the car he tap a pole in a parking lot. I complaint with Ford and dealership I don't know what airbag is in my car. I think it's a takata air bag that is in my car dealership sold me a unsafe car and knew about it. Ford Motor Company knows about my matter and has done nothing about it. Also shop who worked on car when previous owner had the car. Cuss me out for asking what been done on the car. I ask Ford I want my car fixed and repaired for it to be safe so I am still waiting on them. I also want tramway auto body shop in sanford nc to be under investigation for unsafe car repair. Also want Ford to recall the car as unsafe or takata air bags could been replaced and install on your car unsafe claim repairs could be done by unfit shop with out owners notice. Geico insurance has been told about airbag non deployment faulty equipment and didn't do anything.

- Burlington, NC, USA

The drivers side seat belt failed to latch, the buckle would not go into the receiver. We took it to lawrence hall Lincoln Mercury dealership where we purchased the car new. The tech. Showed us how to use a screwdriver to latch and unlatch the belt. He order the part, we took the car to the dealership and the discovered it was the wrong part. They reordered the part and discovered it was still the wrong part. They want us to keep using the screwdriver. I feel this is unsafe and if this is a problem then the dept. Should know about it. We are required to wear the belts then if the break it should not take 2 weeks to fix.

- Roscoe, TX, USA