Vehicle was stationary steering wheel went round and round but wheels did not turn if I would have been driving I would have crashed.

- Cedar Park, TX, USA

The contact owns a 2007 Ford Grand Marquis. While driving various speeds, the steering wheel vibrated and shook when turning in either direction. The vehicle was taken to the local dealer (beach Ford, 851 jason blvd, myrtle beach, SC) where it was diagnosed that the steering column was faulty and needed to be replaced. The contact was informed that the seals and clips inside the steering column were corroded. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 140,000.

- Longs, SC, USA

The contact owns a 2007 Mercury Grand Marquis. The contact stated that the steering column seized and the steering wheel required excessive effort to turn and safely operate the vehicle. The failure occurred without warning. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 84,000. The VIN was not provided.

- Grand Junction, TN, USA

On September 29, 2017 around 9-10 pm, my husband had just picked me up from work and I was 6 months pregnant, we were driving down the highway and a car on the opposite side of the highway pulled out from the light and hit us on the driver side wheel and fender and broke the steering knuckle, the rack and pinion and broke the steering wheel loose, also the suspension. My car was disabled from the accident. I also had to be rushed to the hospital because I was having contractions so they wanted to make sure my baby was okay. Also the driver hit us and ran. The cops never found the car. In order for me to get my car back on the road I had to purchase a steering column, a rack and pinion, and steering knuckle and suspension out of my own pocket. I was never informed of a recall.

- Avon Park, FL, USA

Upper immediate shaft NHTSA campaign #14V704000. Recall 13V385 Mercury Grand Marquis ls. Nothing G has happened. Does this need to be fixed? recall..

- Fort Pierce, FL, USA

Submission from constituent re a letter she sent to Ford Motor Company on behalf of a recall notice for her 2007 Mercury Grand Marquis qs/4 dr. Ls sdn in August 29, 2013. The consumer stated the amount of money she paid for the vehicle, the parts should not rust, with such low miles on the vehicle. The consumer referenced recall # 13V385000. Also, the vehicle down-shifted and would barely stop, when the consumer approached a four-way stop sign.

- Westfield, IN, USA

The contact owns a 2007 Mercury Grand Marquis. The contact stated that NHTSA campaign number 13V385000 (steering) had exceeded a reasonable time for repair. The dealer and the manufacturer had both advised the contact that the part needed to complete the recall service was on back order until January 2014. The vehicle was not repaired. The contact had not experienced a failure.

- Lakewood, NJ, USA