The contact owns a 2005 Mercury Grand Marquis. The contact stated that the vehicle was repaired under NHTSA campaign number: 13V385000 (steering) however, a couple of years later, while driving about 5 mph, the steering detached without warning. The vehicle was towed to an independent mechanic who was unable to diagnose the failure. The contact called the ogden Lincoln of westmont located at (100 w. ogden ave, westmont, il 60559) and was advised to have the vehicle towed to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 150,000.

- Lemont, IL, USA

The contact owns a 2005 Mercury Grand Marquis. While driving various speeds, the steering wheel became difficult to turn. The contact also heard an abnormal clicking noise emerging from the vehicle. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the upper intermediate shaft and steering column lower bearing needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to NHTSA campaign number: 13V850000 (steering). The failure mileage was 175,000.

- Salem, NY, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the steering wheel seized without warning and had to be turned with force. The vehicle was not included in NHTSA campaign numbers: 14V704000 (steering) and 13V385000 (steering), but exhibited the same failures related to the recall campaigns. The vehicle was not included in NHTSA action number: PE14021 (steering, engine and engine cooling). The dealer was not contacted. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 105,000.

- Concord, MA, USA

I Nov 2014 I took my Grand Marquis in for a safety recall for the lcm (light control module),. while there, they also replaced the lower steer shaft for a second recall that I was unaware of (recall 13S08). I have been having issues with the steering locking up at low speeds, so I had the Ford dealership check it. The showed me the lower shaft that had been replace under the recall (by them) and showed me the intermediate shaft that now needs replace due to being frozen from corrosion. That part was also part of the recall 13S08, but was not replaced. There was a second recall issued also 13R01. Now Ford is telling me there is no open recalls on my vehicle and that due to age and mileage it is no longer covered under warranty. This is not a warranty issue, it is a safety recall issue, that was not properly fixed the first time. Ford now wants to charge me $600 for parts and labor for a repair that should have been completed under a safety recall.

- Prosperity, PA, USA

I was traveling on northfield road in bedford heights Ohio and turned right on to the drive way that leads to walmart. The steering wheel snapped completely loose spinning around. I lost control of the steering and the car crashed into a curb before I could apply the brakes. This occurred approximately an hour after I picked up my car from Liberty Ford dealership for repairs done in response to recall number 13S08 - steering column shaft and customer satisfaction program number - 14N01. (lighting control module).

- Cleveland, OH, USA

The contact owns a 2005 Mercury Grand Marquis. While driving at 35 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 74,800.

- St Petersburg, FL, USA

2005 Mercury Grand Marquis. Consumer writes in regards to seat belts and steering wheel press switch replacement. The consumer stated in June 2015, the driver's seat belt was replaced which was the cause of the air bag light being on. MA 10/8 updated 11/30/2017

- Fort Myers, FL, USA

2005 Grand Marquis recall notice on your vehicle, it may be possible that the upper intermediate steering shaft was serviced incorrectly during previous repairs for safety recall 13S08 or regional program 13R01. The consumer attached recall # 14V704000. Document is written in spanish.

- Hialeah, FL, USA

Manifold heat shield fell off and jammed steering wheel shaft, could not turn steering wheel.

- Peabody, MA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated while traveling approximately 65 mph, the vehicle was shaking violently and extremely difficult to control since the steering was completely unstable. The contact mentioned that the vehicle was repaired under recall NHTSA campaign id number: 13V385000 (steering). The vehicle was towed to the authorized dealer. The technician was unable to diagnose or replicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 74,588.

- Beaver, WV, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received a NHTSA recall campaign id number 13V385000 (steering); however, the contact was not able to have the vehicle serviced because the part was unavailable. The dealer was unable to provide an expected date for the part to be available. The manufacturer was not notified of the problem. There are no failures at this time.

- Rome, NY, USA

2005 Mercury Grand Marquis. Consumer writes in regards to unavailable parts to complete steering shaft recall notice.

- Tell City, IN, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated there was a recall under NHTSA campaign id number 13V385000 (steering) and the required part was unavailable to perform the repair. The manufacturer was notified of the problem. There are no failures at this time.

- Lynchburg, VA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that NHTSA campaign number 13V385000 (steering ) had exceeded a reasonable time for repair. The contact received the recall notification in August of 2013 and felt that repairs should be completed before January of 2014. The contact mentioned the vehicle was inspected and advised that the recall needed to be performed but the parts were not available. There are no failures at this time.

- East Stroudsburg, PA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 13V385000 (steering) and attempted to have the vehicle repaired but the dealer stated that the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure. The VIN was unavailable.

- Hobart, IN, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated while turning the steering wheel, he heard a grinding noise. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was contacted about the failure and stated that the vehicle was not included in NHTSA campaign number 13V385000 (steering). The failure mileage was 40,000.

- Orange Park, FL, USA

Steering col. Separation. It is the same separation problem the police cars are having. I wanted you to know this happened because Ford has been saying it hasn't happened in other cars besides the police cars when it has.

- West Seneca, NY, USA

The steering bolts came out of my steering wheel while driving my 2005 Grand Marquis. Nothing led up to this situation - there was no warning. Had I not been going on a 25 mph 2 lane road this could have been catastrophic. Instead, I ended up half way in a ditch blocking the right hand lane of traffic. I was told from my dealership, kingsland Ford Mercury located on highway 40, per the service manager monty that this was a result of the manufacturer and my car came off the line that way. I have contacted customer service and of course the dealership and there is no recall to my knowledge about these steering bolts.

- Kingsland, GA, USA