The contact owns a 2005 Mercury Grand Marquis. While driving approximately 30 mph, the contact attempted to engage the headlights however, both headlights failed to illuminate. The hazard lights were activated in order to continue driving. The vehicle was taken to an independent mechanic who stated that the headlight control module would need to be replaced. The vehicle had not been repaired due to the manufactured part being on a massive back order. The manufacturer was notified and they were uncertain when the part would become available. The approximate failure mileage was 37,000...updated 11/14/12 updated 11/16/2012

- Rotonda West, FL, USA