Power steering lost. Vehicle very hard to steer around corners. Added power steering fluid to min/max line. Thought problem was solved but steering very tight and hard to steer within 5 miles. Steering odd, not normal. Groaning noise accompanied steering issue. Was driving on street, medium traffic.

- Roswell, GA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at 35 mph, the steering wheel seized when turned to the left. The contact stated that the failure was recurring. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 218,801.

- Campbell, NY, USA

Takata recall: TL* the contact owns a 2004 Mercury Grand Marquis. The contact stated that there was a sudden loss of power steering ability, which randomly progressed without warning. The contact stated that when the steering wheel was turned left or right, the contact had to apply force to prevent the steering wheel from going straight several times. In addition, the air bag warning light randomly flashed. The vehicle was to be taken to a dealer for inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

- Mobile, AL, USA

My 2004 Mercury Grand Marquis has extremely tight steering issue. Especially tight on left turning. The car only has 51,900 miles. Saw Ford has recalled 2005 to 2011. Not sure why they don't recall 2003 and 2004. They are the same generation. The problem was found immediately after parked 2 days. Fortunately it is not on highway. Can't image what safety problem it will cause.

- Hopkinton, MA, USA

I am having a difficult time moving my steering wheel on my 2004 Mercury Grand Marquis. It started with some noisy operation of the steering wheel. Once I can get the steering wheel to move the car doesn't want to turn. I am a afraid to drive it on the road. From what I have read there is a issue with a component of the steering system and your department is investigating it. I had a 2009 Mercury Grand Marquis that a steering part recalled.

- Seven Hills , OH, USA

The contact owns a 2004 Mercury Grand Marquis. When turning the vehicle, the steering wheel seized and then returned to normal. The failure recurred several times. The vehicle was taken to an independent mechanic. The technician diagnosed that the intermediate shaft was binding up and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 110,000. The VIN was not available.

- Cherry Valley , IL, USA

The contact owns a 2004 Mercury Grand Marquis. While driving at an unknown speed, the steering failed without warning. The dealer diagnosed that the upper intermediate shaft failed and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 50,000. Updated 8/10/15 the consumer stated the vehicle was repaired. Updated 11/30/2015

- Vermilion, OH, USA

Steering wheel suddenly harder to turn.

- Cambridge, Ontario, Canada, NY, USA

Vehicle steering became stiff. Brought to local dealership and the lower steering shaft and intermediate steering shaft were seized from column. Had to have both steering shafts replaced. Definitely was dangerous and accident could have occurred. Total cost of replacement was $882.55. Vehicle was repaired at sarat Ford, 245 springfield St., agawam, MA 01001, 413-786-0430. It is my understanding that there was a safety review for this problem that was initiated in the fall of 2014. What was the end result of the review" do you anticipate a recall for this issue" thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Feeding Hills , MA, USA

The contact owns a 2004 Mercury Grand Marquis. While attempting to turn the steering wheel left or right, it was extremely tight. The vehicle was taken to the dealer, who diagnosed that the steering shaft needed to be replaced. The contact VIN was not included in NHTSA campaign numbers: 14V704000 (steering) and 13V385000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 38,157. Updated 7/9/2015

- Petoskey, MI, USA

I noticed a loud groaning sound from my car anytime I turned left or right. I took it to an independent shop, which flushed the power steering system and replaced the power steering pump. Afterwards, the car's steering was even worse, turning failed multiple times, would not turn left or right without excessive force. I fear for the safety of myself and my 4-year-old while operating the car. It is still at the shop, now they will replace rack and pinion shaft, and/or lower intermediate shaft, totaling near $2000. I cannot afford to pay, not when there is a recall for Grand Marquis' 2005-2011, manufactured March 4, 2004-2011 (recalls 13S08, 14S25) for the exact same issues. Please help, my car was manufactured within this window, on April 30, 2004.

- Houston, TX, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated while turning, the steering failed without warning and would not respond. The failure recurred on a daily basis. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 77,083.

- Marlton , NJ, USA

Steering has become progressively more difficult over the past two months. Initially the tight steering would go away after driving, or only be slightly noticeable. However at this point, the wheel can only be turned by applying significant force, and then when the wheel does turn, it does so in a jerky fashion.

- Concord, MA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that after turning the steering wheel, it failed to return to the center. Additionally, there was an abnormal noise coming from the steering column when making a turn. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 85,000.

- Belleville, NJ, USA

The left hand (driver side) heat shield that covers the exhaust manifold has completely rusted at the bolting points causing the cover to dislodge and drag against the steering shaft. Several times while turning at intersections, especially when making left turns, the steering would temporarily lock up for a few seconds making turning extremely hazardous. Once I almost struck another vehicle due to the steering being locked while turning. I initially suspected low power steering fluid but fluid checked correct and pump seems to be working fine. I did not notice the rusted cover pinned between the steering shaft and manifold until I removed the engine cover and air intake tubing to access the spark plugs. I removed the rusted shield and the car turns just fine now. I have the rusted shield available for inspection if needed. Thanks

- Brunswick, OH, USA

I went to drive my car from my home parking space and when tried to turn the wheel it wouldn't turn. I tried again and got the steering wheel to turn some amount but it was pretty hard to do. As I turned the wheel a little more it eased up a bit and then became hard again. Part of turning the wheel is quite hard and then part is a little more normal. The steering seems very bad and hard to control. I had no previous problems and have not sufferd any damage from driving. I was afraid something was lodged in the engine compartment so I checked and could see nothing out of the ordinary. I parked the car and drove my other car for the week. Something is physically wrong with the car steering and I feel it is unsafe to drive on any road. I'm afraid it will break while driving. The car is not driven very much and is in pretty nice shape.

- Elk Grove Village, IL, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at approximately 25 mph, the steering wheel seized without warning. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, who diagnosed that the steering shaft was corroded and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

- Bay City , MI, USA

I was driving along and started to turn up a street and it took 2 lane's because the steering calm. Froze up and hard to turn. I took it to the Ford dealer and they told me all the 2004 Ford grand M. have the same prob.. however, they have not been recalled only the 2005 - 2011. I had it fixed because I need my car. Its the lower steering shaft. By the way the car only has 33890 mile's. I only drive it to church on Sunday's and to the food store once a week so it sits a lot, however not the prob. From sitting, just crappie part's.

- Marshall, IL, USA

After being idle for approximately one week, and driving the car from the driveway, the steering wheel became very loose as if the steering wheel was going to fall off. There is a clicking noise made as you turned the steering wheel and the wheels do turn on the car. We had the car towed to a Ford dealership to have the car inspected and possibly repaired. We do live in a snowbelt area with lots of salt on the roads. I did notice that Ford issued a recall for the same model car for years 2005 through 2011 and wonder if this is a similar problem those cars suffered but was not noticed in the previous year(s).

- Lake George, NY, USA

The contact owns a 2004 Mercury Grand Marquis. While driving various speeds, the power steering failed and the steering wheel became difficult to turn. The dealer stated that the power steering was defective and needed to be replaced. The vehicle was not repaired and the manufacturer was notified, but refused to fix the problem. The failure mileage was 110,000. Updated 8/22/14

- West Wareham, MA, USA