The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

- Durham, NC, USA

The lights keep coming off when I drive

- Rose Hill, NC, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights would independently become inoperable, without warning. The contact stated that there was no warning light illuminated. The vehicle was not taken to the local dealer. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V861000 (exterior lighting) however, the VIN was not included. The manufacturer was informed of failure and confirmed that the VIN was not included. The failure mileage was approximately 150,000.

- Aiken, SC, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 35 mph, the headlights failed to illuminate without warning. The vehicle was taken to the dealer (Carolina Ford, 103 church St, honea path, SC 29654, (888) 420-5939) and the contact was informed that there were no recalls for the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 208,000.

- Belton, SC, USA

2004 Grand Marquis. Consumer writes seeking reimbursements for vehicle repairs related to a safety recall. Consumer sent additional correspondence. The consumer stated the manufacturer claimed the reimbursement had been processed, but the consumer did not received the payment.

- Jacksonville, FL, USA

2004 Grand Marquis. Consumer writes in regards to lighting control module safety recall. The consumer requested a reimburement for the headlight recall. Updated 10/16/2017

- Berea, OH, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received a manufacturer's recall regarding the headlight module and was informed that the part needed to remedy the vehicle was unavailable. The dealer did not know when the parts would arrive. The manufacturer was notified of the failure. The contact stated that the vehicle experienced headlight failure on multiple occasions. The VIN was unavailable. The NHTSA campaign number was not found. The failure mileage was unknown.

- Lusby, MD, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights failed to illuminate. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 95,203.

- Cohoes , NY, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that the headlights would not illuminate when turned on manually or when turned on by the automatic sensor. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was aware of the failure. The failure mileage was 144,000.

- Westland, MI, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving approximately 65 mph, the headlights were activated and suddenly became inoperative. The failure recurred intermittently. The manufacturer was made aware of the problem and informed the contact that there was not a recall related to the malfunction. Also, the dealer was notified of the issue who advised that the headlight control module would need to be replaced. The vehicle was not repaired. The approximate failure mileage was 72,000. Updated 07/17/2013

- Londonderry, OH, USA

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving approximately 5 mph, the headlights stopped illuminating. The contact had to constantly hold the headlight switch to keep the headlights illuminated. The vehicle had not been inspected by a dealer nor had it been repaired. The manufacturer was not notified. The failure mileage was approximately 51,000. Updated 02/15/12 updated 02/17/12

- Fairdale, KY, USA

2004 Mercury Grand Marquis. Consumer writes in regards to failure of headlights the consumer stated the headlights would just randomly go out and come back on after a minute or two. The consumer was informed lighting control module needed to be replaced.

- Greenbelt, MD, USA

The contact owns a 2004 Mercury Grand Marquis. While traveling 50 mph the contact noticed that the headlights had suddenly shut off without warning. The vehicle was taken to the dealership where the contact was informed that the lighting control module needed to be replaced. There were no prior warnings and the vehicle has not been diagnosed. The current and failure mileages were 44000. The VIN was unavailable

- Coneersville, IN, USA

-the contact owns a 2004 Mercury Grand Marquis. The contact was driving approximately 20 mph, the front headlights failed. Immediately, the highbeam switch was engaged and required assistance to manually hold for the headlights to operate. The failure occurred sporadic. The authorized dealer was notified and the technician informed the replacement part required for the headlights to function properly. The vehicle had not been diagnosed or repaired at the time of the complaint. The failure mileage was 64,000. The current mileage was 70,000.

- Andrews, IN, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 40 mph the headlights suddenly shut off without warning causing the contact to turn on the high beams to see the road. The failure reoccurred one week later while traveling at 25 mph when the headlights stopped functioning without warning. The contact continued to turn the lights on and off until they remained on. The contact was displeased since she works at night and was concerned about the safety risk when the headlights shut off without warning. The approximate failure mileage was 800 and the current mileage was 1000.

- Amherst, NH, USA

Headlights on 2003 Ford Crown Victoria and 2004 Mercury Grand Marquis subject to going on and off and going off while driving.

- Newburgh, IN, USA

The contact owns a 2004 Mercury Grand Marquis. While driving at night approximately 72 mph on normal road conditions with the headlights in activation. Suddenly, the headlights failed to operate without warning. The driver experienced extremely poor visibility and pulled over to the side of the road with extreme caution. The vehicle remained parked until day light due to the dark roadway. The vehicle was taken to an authorized dealer for inspection. The failure was contributed to the headlight control module. The vehicle has not been repaired for the malfunction. The contact had concern of the safety hazard. The failure mileage was 52,000. Updated 2/22/10 updated 06/30/10.

- East Meadow, NY, USA

The contact owns a 2004 Mercury Grand Marquis. When driving the headlights will turn off for four minutes and then turn back on. The vehicle was taken to the dealership for inspection. The technician stated that the headlight module switch needed to be replaced. No repairs were made. The current and failure mileages were 124024.

- Charleston, MS, USA

The contact owns a 2004 Mercury Grand Marquis. While driving approximately 55 mph at night, the headlights dimmed. The contact stated that the vehicle experienced the failure approximately five times before it was taken to the dealer. The dealer stated that the light module was the cause of the failure and needed to be replaced. The current mileage was 64,814 and failure mileage was 64,000.

- Sunberry, OH, USA

: the contact stated while shifting from drive to park the gear locked in reverse and while driving at low speeds at night the headlights would not go from low beam to high beam. Additionally, the tires slowly deflate. The dealership was alerted. They repaired the gear column, headlight switch and suggested to check the tires weekly and add air.

- Deltona, FL, USA