The contact owns a 2004 Mercury Grand Marquis. While driving 60 mph, the headlights failed without warning. As a result, the contact struck the rear passenger side bumper on a guardrail. The contact sustained injuries to the neck and shoulders, which required medical attention. The contact visited her doctor. A police report was not filed. Neither a dealer nor an independent mechanic were contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 15V860000 (exterior lighting). The approximate failure mileage was 62,000.

- Marshfield, MA, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 15 mph, the low beam headlights went out. The contact stopped and drove home using the high beam headlights. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,500.

- Marshfield, MA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). Hempstead Ford (301 N franklin St, hempstead, NY 11550, (516) 483-7200) indicated that they provided the recall remedy; however, the contact stated that the low beams, high beams, and daytime running lights failed to function. The failure progressed for years with no solution from the manufacturer. The dealer did not specify what part was replaced and indicated that the turn signals also failed to function. The contact informed the dealer and showed them that the turn signals functioned improperly, but they failed to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was waiting for a solution. Updated 10/17/17

- Queens Village, NY, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The contact contacted the Ford dealer, name and address was unknown, and informed the contact that there were no parts available. The manufacturer was made aware of the issue. VIN tool confirms remedy not yet available.

- Bero Beach, FL, USA

Jan. 2016-I received a letter from Ford Motor Company saying there is a recall 15S39 and when parts are available Ford will let me know and the part will be replaced. April 2017 _ I receive a letter from Ford saying parts are available, schedule an appointment. Called flood Ford and Lincoln in narragansett ri was told I had to first have them determine if a part was needed, then I would have to return to have the part replaced if needed. When the car was taken in to have it reviewed the vehicle did not enter the service area at all. I was asked to go outside into the parking lot of the dealership with the clerk from the counter from service department. I was told to get into my car --start it -- and apply the brake. We were in the parking lot of the dealership and the vehicle in park although ignition was on. I applied the brake as asked, then I was told, the brake lights are fine I don't need the part for the recall. I was all set and ok to leave. The recall 15S39 has nothing to do with the brakes so clearly this dealership does not service their customers correctly. I had both letters from Jan 2016 and April 2017 that showed it was for the headlights. I'm filing a complaint that this dealership did not perform the work they should have. How can I get the lighting control module (lcm) replaced on my vehicle" the lcm is the part for the 15S39 recall. When there is a recall for a part, is the manufacturer required to replace the part or can they say it is not needed" thank you for your time.

- Narragansett, RI, USA

The contact owns a 2004 Mercury Grand Marquis. While driving at night on several occasions, the headlamps failed to remain illuminated. The vehicle was taken to the dealer to be repaired; however the contact was informed that the parts to do the recall repair were not yet available. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 15V861000 (exterior lighting). The manufacturer was not notified of the failure. The approximate failure mileage was 79,000. Updated 06/02/17 updated 08/08/2017

- Bloomfield, KY, USA

The contact owns a 2004 Mercury Grand Marquis. While driving various speeds, the exterior headlights worked intermittently. The vehicle was taken to a dealer on several occasions, but diagnostic testing was not performed due to NHTSA campaign number: 15V861000 (exterior lighting). The contact was notified of the recall, but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

- Bakersfield, CA, USA

The contact owns a 2004 Mercury Grand Marquis. While driving, the headlights became inoperable without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V861000(exterior lighting). The failure mileage was 150,000.

- Newport News, VA, USA

The contact owns a 2004 Mercury Grand Marquis. While driving various speeds on several occasions, the headlights inadvertently turned off without warning. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The independent mechanic recommended replacing the headlight switch. The contact stated that the failure continued. The manufacturer was not made aware of the failure. The failure mileage was 73,000.

- San Diego, CA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received a recall notice for NHTSA campaign number: 15V861000 (exterior lighting). The contact stated that the parts needed for the recall remedy were still not available. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Clinton, MD, USA

Headlights and dashboard lights went out and no longer work.. if highbeam switch is held lights work

- Cincinnati, OH, USA

This car has had a recall for lighting since 12/21/15. The lights have gone out while I was driving on the interstate. The local Ford dealer is unable to say when the recall parts may become available. I think they should do something since this has been over a year on recall.

- Washington, IL, USA

My car is covered by a recall for lighting control module controlling the headlights. This recall was issued December 21, 2015. I just spoke to the service manager at my local Ford dealership and I was informed that Ford Motor Company has not made repair parts available as of this time. Since this recall covers a component that when it fails can render the headlights inoperable I am curious as to why Ford Motor Company is being allowed to not make a remedy for this recall available?

- Evansville, IN, USA

A recall was issued regarding headlights not functioning for this car last year. I own 2 Mercury Grand Marquis, both have headlights that go out intermittently and the local dealer maintains that the parts still aren't available to complete the recall service. So the end result is I have 2 cars I can only drive during daylight with no precipitation or fog in the forecast. The service manager says that we could pay privately to have it fixed and then maybe get reimbursed by Ford. I believe Ford should be doing more to complete this recall service.

- Washington, IL, USA

The contact owns a 2004 Mercury Grand Marquis. While driving 40 mph, the headlights became inoperable without warning. The contact mentioned that the failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Somerville, TN, USA

Safety recall received January 2016. Defective lighting module. My headlights go out while driving at night. Ford Motor Company informs my Ford dealer there are no parts available. The same has happened to my son's 2005 Crown Victoria who also received safety recall in January 2016 and his Ford dealer was told same thing.

- Fort Morgan, CO, USA

While driving, the visibility wipers engaged with out being turned on by me. The cleaner sprayed the entire contents out from reservoir with out me pressing the button. This also occured while vehicle was not turned on with the key. Visibility wipers will not turn on when turned to any speed except high.

- Newport News, VA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Mcgaheysville, VA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was approximately 125,000. Parts distribution disconnect.

- Atlanta, GA, USA

The contact owns a 2004 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the part to do the repair was unavailable.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Newport News, VA, USA