The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving approximately 20 mph, the steering wheel attempted to seize while the contact was completing a turn. The vehicle was taken to the dealer where the mechanic diagnosed that the lower steering shaft was binded and needed to be replaced. The contact referenced NHTSA campaign number: 13V385000 (steering) however, the vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 140,000.

- Lakeville, MN, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving approximately 40 mph, the steering wheel malfunctioned and became difficult to turn. The vehicle was taken to the dealer, who advised that the lower steering shaft malfunctioned due to corrosion. The dealer replaced the defective parts. The contact notified the manufacturer. The failure mileage was 50,972.

- Elyria, OH, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving various speeds, the steering wheel became difficult to turn. The contact would have to lubricate the steering shaft each time the failure recurred. The vehicle was taken to the dealer where the technician diagnosed that the gear shaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 75,000.

- Eastlake, OH, USA

While driving the steering freezes up while trying to make a turn. I took it to colonial Ford in Plymouth, MA. And they informed me it was a defective steering shaft I check the recall list and my wife who has a 2010 exact same model is on the recall list for steering problems and my neighbors daughter who has a 2000 exact same model has the same steering problem and took it to sullivan brothers in kingston, MA. And they fixed it for free saying it was a recall item why would all three car have the exact same problem with the steering and yet Ford only put a recall on the 2000 and the 2010, I do not understand why the 2003 in not on the recall list for the same problem.

- Kingston, MA, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving 35 mph, the steering wheel became difficult to steer. The vehicle was taken to the dealer for inspection where they stated that the lower and middle steering shaft needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 111,890.

- Columbia Station, OH, USA

TL- the contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving approximately 35 mph the steering wheel would not return to the normal position after making a right or left turn. The vehicle was taken to the dealer for diagnosis. The technician stated the steering shaft was corroded. The technician lubricated the steering shaft and stated that if the failure continued the steering shaft would have to be replaced. The failure recurred about a month later. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 98,000.

- New London, OH, USA

While making a turn at an intersection in my 2003 Mercury Grand Marquis I felt a pop in my steering wheel, which totally left the steering wheel spinning freely in my hands. Whatever broke was between the steering wheel and the firewall, because nothing moves under the hood. I was traveling about 15 to 20 mph so I was able to stop before hitting a ditch.

- Hermitage, TN, USA