Mercury Cougar sunroof comes off track and repair cost 1200 dollars what a rip off

- Cleveland Hts., OH, USA

Sunroof is stuck open. Went to close it and only one side goes down. Needs a whole new sunroof. Water leaks in when it rains. Damaging the interior of the car.

- Dixon, IL, USA

I purchased the 2000 Cougar new, with this came leather seats. Well about 1year after owning this car the drivers seat started to wear on the side. Not any place your body touches. The dealership did a touch up and painted the leather.about 3 months later it was a mess again. With lots of complaining and phone calls and major fussing I was able to get the dealership to replace the leather on the seat.(I was told it was a courtesy call) well this courtesy call lasted me 14 months and its starting all over again. Now they are saying too bad. The service director(tim hebron) and the Ford rep(.frank tetel )wont even look at it, and are telling me thats too bad. My car only has 25,000 miles on it and is garaged kept. So whats the longevity of leather?

- Winter Springs, FL, USA

Engine warning lights stays on, although no drivability problems. Suspect dealership of falsifying repair. Dealership said it was leaking gas cap, although the invoice did not have a new gas cap on the repair invoice. Acquaintance in body shop informed me that service workers merely disconnect battery post for a minute to reset the computer and then engine light stays off for several weeks. That is exactly the situation that happen to me. The engine light returned about a month after being "repaired" by the dealer.

- Jacksonville, FL, USA

I have spilled coffee twice while turning right...cupholder does not hold...hot coffee on lap while driving.

- Miramar, FL, USA

The cup holder in the Cougar's center console spills on every occasion. It has happened countless numbers of times, and is a safety risk. I can't think of how many times I've nearly gotten into an accident because of my malfunctioning cup holder tipping over and spilling my drink all over the car, and all over my lap. It seems logical that Ford replace these consoles without charge with the new console, where they fixed this issue.

- Belmont, CA, USA

I have almost been in two accidents, and ran over a curb because of the design of this cup holder. It has spilled 3 drinks into my lap so far. They changed them halfway through the model year. I think they should all be recalled and replaced.

- Va. Beach, VA, USA

The cup holder will spill any drink on any right hand turn in excess of 20 mph. I have gotten in many "close call" accidents because of this, and do not want to jeopardize my safety any further for a spilled drink or coffee. I am constantly cleaning my seats and replacing my pants. I know of many other owners with the same problem. Since mid-2000 Ford has been using a diffenrent style console with a functional built-in cup holder so they are aware of the problem, however they will not help out thoses owners who have the older style console with the non-functional cup holder. Please contact me if you have any other questions.

- Dearborn, MI, USA

Air bag sensor light come on intermittently, and engine check light would stay on intermittently in cold weather until ignition switch was turned off. The air bag problem was being investigated. The check the engine light comes on periodically but the dealer was unable to determine the cause.

- Darnegat, NJ, USA

While consumer was driving engine light came on, and then engine blew out. Prior to engine stalling consumer took vehicle to valva line to get oil changed. Once engine blewout, it was taken back to dealer. Dealer said that shop was at fault. So manufacturer had an investigator to look over vehicle. Conculsion was that it was a manufacturer's defect.

- Grandrapapics, MI, USA

Airbags came out while I was driving. Had previously visited dealership 4 times about engine check light.

- Fresno, CA, USA

At 2600 miles engine check light and airbag light came on, and key in ignition switch wasn't working.

- Richard, CA, USA