This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Mercedes-Benz S550. The contact stated that the vehicle was taken to the dealer to be serviced under NHTSA Campaign Number: 21V197000 (STRUCTURE) and the dealer declined to service the recall because the sunroof panel was glass and not plastic. The manufacturer was made aware of the dealer's refusal and contacted the dealer. The manufacturer stated that the dealer would repair the recall. The contact stated she called the dealer again however, the dealer declined to remove the bonding adhesive and replace the front panel per the recall. The failure mileage was not available.
A D V E R T I S E M E N T S
- Palm Bay, FL, USA