Complaint
In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment
System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made.
In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments.
The procedure for completing the questionnaire and creating the log file is described under "Remedy"
It is particularly important that you pay attention to the checklist and the requirements for creating a PTSS case (see
point 5 "Remedy") relating to the Metris Infotainment System Audio 30/40 (GARMIN)
Cause
Under analysis
Remedy
IMPORTANT:
Before creating a PTSS case, it is essential to check whether a LI for a complaint has already been published and
whether the Metris Infotainment System Audio 30/40 (GARMIN) has the latest software release installed.
