The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Electrical System — Software

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

Actions

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Documents (9)

• Recall 573 Report
• Owner Notification Letter(Part 577)
• ISSUED Interim Owner Notification Letter(Part 577)
• ISSUED Interim Owner Notification Letter(Part 577)
• Recall Acknowledgement
• Recall Quarterly Report #1, 2017-3
• Recall 573 Report - Amendment 3
• Owner Notification Letter(Part 577)
• Recall Quarterly Report #2, 2017-4

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