My VIN is not part of the takata recall, although similar models I.e ML350 4matic 2012 is. My car was involved in a high impact crash in which it was totaled. The airbags failed to deploy and resulted in serious neck and back injuries. The car was stationary on the highway as traffic slowed. A fast oncoming vehicle (70-80 mph) failed to see my stationary vehicle and rear ended my vehicle without breaking causing it to crash in the car in front. The incident was sufficient enough to cause my engine to drop and the front crumble zone was fully utilized. A warning message appeared on the dashboard "left SRS airbag malfunction" see the picture attached. This is possibly a widespread issue affecting multiple classes of Mercedes Benz cars.

- Boca Raton, FL, USA

My vehicle came with error message "front left SRS malfunction service required". dealer claims that the air bag might not deploy. Left it for service. El cable, cable connectors and locking mechanism were replaced. Looks like the electrical cables were damaged/defective in the mechanism. Being a car with no more than 4 years and under 43000 miles, it is clear that the parts replaced were due to manufacturing defects. Further this problem has nothing to do with regular vehicle maintenance. I do not know the impact which it would cause if not serviced. Paid $444 for the service and I am really doubtful about the reliability in saving life using airbags on Mercedes. Attached bills for the service. Appreciate if you could look into the matter and followup. Thank you

- Shrewsbury, MA, USA