This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of syracuse (5433 North burdick street, fayetteville, New York, 13066) was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (baker motor company of charleston, Inc, 1513 savannah hwy suite a, charleston, SC 29407, (843) 628-0202) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall ; the recall indicates that parts are not yet available. I have been on the list with the dealer for three years. This car is located in South Florida and within the warning zone published by NHTSA
The contact owns a 2011 Mercedes-Benz ML350. While driving 70 mph, the vehicle stalled. In addition, the SRS and ABS warning indicators illuminated, and the side view and blind side indicators were inoperable. The gear shifter failed to engage in the park position. The vehicle was towed to a friend's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 95,000. The VIN was not available.
- Bronz, NY, USA
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Takata recall. I have been sent a number of notices that my vehicle is part of the takata recall but that there are no parts available. Frankly I've been very patient but I am concerned for my safety knowing this dragging on for 2 years now. I drive almost 100 miles per day on major highways. I am aware that other manufacturers, of less stature mind you, are offering at no cost a substitute or loaner/rental vehicle until the parts are made available. I'm no longer willing to wait for this endless time frame for my vehicle to be repaired with the proper, safe, and updated safety item like an air bag. We're not talking about some sensor or a power window switch here. I don't feel safe driving this vehicle any longer.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of pompano at (954) 644-4832 (located at 350 w copans rd, pompano beach, fl 33064) and was informed that the part was not available. The manufacturer was contacted and stated that the part was not available. No further assistance was offered. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall the remedy schedule outlined by Mercedes bens usa and takata in agreement with the us NHTSA for hazardous 'takata inflator' and cause to 'severely injure, or even kill you or your vehicles occupants' is unacceptable. Please accept this notification as to challenge outlined remedy and submit for immediate remediation as to agreed cause and responsible party. The schedule does not meet the minimum requirements.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-Benz of catonsville (6631 baltimore national pike, catonsville, md 21228, (410) 788-7744), but the part was not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of hagerstown (1955 dual hwy, hagerstown, md) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact expressed concerns about getting the recall completed due to being deployed overseas and having to ship the vehicle by March 18th. The contact was informed that the manufacturer could not assist with a remedy due to NHTSA being responsible for the recall. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags), 16V363000 (air bags), and 17V017000 (air bags). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer stated that the part would become available on June 30, 2018. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that NHTSA campaign numbers: 16V01000 and 17V017000 (air bags) exceeded the amount of time for the repair. The dealer and manufacturer were not contacted. The contact called the mbusa takata hotline and was informed that the vehicle was moved from priority group 4 to priority group 6 and that parts were not available for the repair. The contact had not experienced a failure.
Takata recall there is still no remedy after at least 2 years. The letters received from Mercedes clearly state that the airbag can cause injury or death, yet we are told to patiently wait for them to call when they have a solution. This is unacceptable and needs to be a priority by either mb or another supplier of airbags!!!
NHTSA recall number:16V081 manufacturer recall number: 2016020003 recall date: February 11, 2016. Mercedes has no remedy and states it is safe to continue driving vehicle. 21 months from recall date to today without fixing the problem is way excessive.
A D V E R T I S E M E N T S
- Barneveld, NY, USA