The contact owns a 2010 Mercedes-Benz ML350. The contact stated while driving at 45-50 MPH, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal harder and the vehicle stopped abruptly. There were no warning lights illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic where it was diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The contact received recall notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The contact stated that the manufacturer failed to provide vehicle rental assistance as advised in the recall notice. The manufacturer was made aware of the failure and followed up with the dealer, but the dealer failed to assist. The failure mileage was approximately 83,000. Parts distribution disconnect.

- Seattle, WA, USA