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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
18,578 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Mercedes-Benz ML350 seat belts / air bags problems

seat belts / air bags problem

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2009 Mercedes-Benz ML350 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #20

Oct 012017

ML350

  • 101 miles

A D V E R T I S E M E N T S

Takata recall. I am currently living 79 miles from my job and I need to trade in my car. Because of the takata airbags I cannot get the full value for my car nor will some car dealership take the car. After running a car fax my care value is reduced by $4000 dollars.

- New Windsor, NY, USA

problem #19

Feb 112016

ML350

  • miles
Takata airbag replacement - manufacturer continues to report that replacement parts are not available to remedy this life safety condition/defect. This defect was identified Feb 11, 2016, almost 2 years ago.

- Davidson, NC, USA

problem #18

Oct 262017

ML350

  • miles
Takata recall not available

- Hillsborough, NJ, USA

problem #17

Feb 112016

ML350

  • miles

A D V E R T I S E M E N T S

Takata recall

- Massapequa, NY, USA

problem #16

Jan 222016

ML350

  • miles
Takata airbag recall, I need repaired, astorg motors, parkersburg, wv does not any

- Parkersburg, WV, USA

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problem #15

Dec 012016

ML350

  • miles
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Mercedes-Benz of macon located at 4781 riverside dr, macon, ga was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Macon, GA, USA

problem #14

Feb 112016

ML350

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. W.I. simonson Mercedes-Benz of santa monica, California (located at 1626 wilshire blvd, 90403) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Culver City, CA, USA

problem #13

May 032017

ML350

  • miles
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- El Paso, TX, USA

problem #12

Jun 302016

ML350

  • miles
Takata recall: It has been almost a year since receiving news that my vehicle has been recalled for the takata airbag and I am still being told by Mercedes Benz usa that they do not have the parts to fix my car and they have no idea when they will be getting them. Now, a year is an awful long time to drive a car with an air bag that could explode and kill me. This is not okay. I have been told that your administration is in charge of prioritizing which vehicles get replacement airbags and I would like to know what data you are using to determine who gets to live and who will be collateral damage"?? my nephews who both drive Ford mustangs have had their airbags replaced ages ago - why am I still being told there is no replacement date in sight for me?????" I want my replacement airbag and I want it now, I have waited long enough!

- Plano, TX, USA

problem #11

May 172016

ML350 6-cyl

  • 40,000 miles
Takata recall. I have been corresponding with the local dealer (fresno California) and the national office since I received the notice in May 2016. We have been very reluctant to drive the car for fear of "serious injury or death" as stated in the notice. When I call the local dealer, they say we have to go to headquarters and deny any responsibility--very unhelpful. Also note that this car experienced a faulty airbag deployment about 2 years ago (before the recall) and Mercedes fixed the problem at no charge. My daughter was injured in the incident, but her injuries did not surface until after Mercedes had us sign a settlement agreement. Her hearing and equilibrium has been impaired from the explosion of the airbag on the driver's side when she bumped a curb at a slow speed and they deployed. All of that information would be in Mercedes files--we have copies. We have been advised by legal counsel that we should pursue an action against mbusa and our local dealer--maybe this is why they (Mercedes) don't want to talk to us or help us. We have had to rent, borrow, or go without alternate transportation because we (myself and my daughter) are fearful of another improper (or proper) deployment. Finding other transportation has cost us money. We have kept track of the expenses and the loss of time. We need this car for transportation to work and everywhere else. We would appreciate a speedy resolution to this problem. We really don't want to sue. Thank you.

- Fresno, CA, USA

problem #10

May 232016

ML350 6-cyl

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ramsey, NJ, USA

problem #9

Jan 062017

ML350 6-cyl

  • 120,000 miles
Air bag recall, we have not received any thing from Mercedes Benz. We are very concerned, we drive the car daily, approx 100 miles or more.. want to get into shop to have it replaced...[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Fairfield, CA, USA

problem #8

Feb 012016

ML350

  • miles
Has been almost 1 year since airbag recall and still no resolution.

- Deerfield Beach, FL, USA

problem #7

Mar 152016

ML350

  • miles
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mclean, VA, USA

problem #6

May 012016

ML350

  • miles
Takata recall. No current airbag problem but item has been named for recall but mbz has done nothing regarding recall and no recall details have been announced.

- Goleta, CA, USA

problem #5

Mar 152016

ML350

  • miles
The contact owns a 2009 Mercedes-Benz ML350. The contact received a recall notice for NHTSA campaign number: 16V081000 (air bags). The contact stated that the parts needed for the recall remedy were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dallas, TX, USA

problem #4

May 162016

ML350

  • miles
I received a recall notice in May 2016. It's now Oct 2016. I tried calling mbusa and the call keeps disconnecting. There is no further information as to when this dangerous condition will be fixed. I want mb to replace my airbag asap. Thanks, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Ormond Beach, FL, USA

problem #3

Sep 102016

ML350

  • miles
Takata recall. Mercedes was notified of this problem in January 2016 but has still not provided a solution. Car is currently unsafe to drive.

- Great Neck, NY, USA

problem #2

Sep 012016

ML350

  • 120,000 miles
Takata recall. Received letter from dealer to say that they now have information as to the recall of the driver side airbag but haven't heard anything since. Its been nearly a year. I called dealer who says that its just that the bag inflates too fast and is not a big deal, but he is wrong about the defect. The defect is that the bag produces shrapnel when inflated that can and has caused deaths of drivers.

- Galena, OH, USA

problem #1

May 012016

ML350

  • 80,000 miles
Received letter in May 2016 regarding the air bag recall 16V-081. Still have not been contacted on where or when to get it fixed.

- College Station, TX, USA

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