The contact owned a 2022 Mercedes-Benz GLE350. The contact stated that while stopped at a traffic light, another vehicle in the opposite direction ran the red light. A third vehicle struck the second vehicle that ran the red light and caused that vehicle to crash into the driver's side front corner of his vehicle. It resulted in a three-vehicle collision. The air bags did not deploy upon impact. The contact received medical attention for a concussion, neck and shoulder injuries, as well as numbness in his left arm. A police report was filed. The vehicle was towed to the body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure but informed the contact that they did not perform auto-collision repairs. The manufacturer was made aware of the failure and a case was opened. The manufacturer initially informed the contact that a technician would inspect the vehicle within 48 hours. However, the manufacturer later declined to provide any assistance. The failure mileage was 1,192. The contact stated that when the vehicle is in eco mode, the air bags will not deploy.

- Northridge, CA, USA