Technical Service Bulletins (TSBs) for the 2020 GLE350 are official communications between Mercedes-Benz & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
A knocking noise can be heard from the area of the steering gear or steering column tube, and a "cracking" sensation can also be felt at the steering wheel. Read More »
The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifger??A?usch_SteeringWheel-GrindingNoises. Read More »
Complaint Knocking noises from area of steering gear, particularly when decelerating or accelerating. Cause - Remedy Please create a TIPS case with informative videos and send this to the responsible MPC. Read More »
Complaint No power steering available following engine start, warning message and indicator lamp "Steering" active in instrument cluster. Fault code P063500: "The electric power steering has a malfunction. Read More »
Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Read More »
Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Read More »
Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Read More »
Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the steering column. Read More »
Complaint The steering wheel surface has damage Vehicle maximum 6 months after initial registration Cause Damage to steering wheel surface from external influences Remedy Please create a PTSS case with the following information: ... Read More »
1. Noises in recovery mode with the vehicle stationary 2. Noises when driving in a straight line on rough terrain 3. Noises when cornering and performing alternate steering movements 4. Read More »
Complaint Malfunction due to the ingress of dirt during the repair of the hydraulic system. Cause Cleaning instructions in WIS are not being sufficiently observed. Read More »
Complaint Fault message, suspension, max. 50 mph in instrument cluster. "i" - Fault code "ERR_INF2_CORE2CORE_COMM_FAILURE" = true is stored in the quick test and/or current. Read More »
Cause Communication fault between electrohydraulic suspension component parts through out-of-date software (application software and bootloader software). Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles, the electrohydraulic suspension may not meet current specifications. Read More »
Complaint AIRMATIC fault message in instrument cluster. Cause An internal control unit fault led to the specified fault codes. Remedy Replacement of CAIRS unit 51/8 does not remedy the problem. Perform AIRMATIC software update on R24. Read More »
1. Noises in recovery mode with the vehicle stationary 2. Noises when driving in a straight line on rough terrain 3. Noises when cornering and performing alternate steering movements 4. Read More »
The following customer complaints may be noted: - "Service A/B Due" message is displayed in the instrument cluster before the appropriate mileage or date is reached - "Service A/B Due: Do you want to make an appointment?" pop-up message ... Read More »
Check engine light active and FC P146364 Temp. and pressure sensor B4/7 is stored in Engine control unit and Fuel pump control unit. Software parameter in Fuel pump control unit. Read More »
Complaint Yellow coolant warning system message appears in instrument cluster. Fault code P048392 or P048397 present in N127 Powertrain Control Unit. Cause Faulty communication between fan and control unit N127-PTCU. Read More »
Complaint Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Read More »
The exhaust gas cleaning information label does not correspond to currently valid specifications. It is therefore possible that the emission classification given on the information label may not correspond to the certified classification. Read More »
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020 C-Class (205) and GLE-Class (167) vehicles, the mixing ratio of coolant to antifreeze may not meet production specifications. Read More »
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (a??MYa??) 2020-2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform) vehicles, the Vehicle Emission Control ... Read More »
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (a??MYa??) 2020 GLE-Class (167 platform) vehicles, the Vehicle Emission Control Information Label maybe missing on the hood ... Read More »
Check engine light active and FC P146364 Temp. and pressure sensor B4/7 is stored in Engine control unit and Fuel pump control unit. Software parameter in Fuel pump control unit. Read More »
IMPORTANT EMISSION EXTENDED WARRANTY INFORMATION In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the ... Read More »
Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit. Read More »
Check engine light active and FC P146264 Temp. and pressure sensor B4/7 is stored in engine control unit and tank control unit. Software parameter in Fuel pump control unit. Update SW in FSCU control unit. Read More »
FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. Read More »
The following customer complaints may be noted: - "Service A/B Due" message is displayed in the instrument cluster before the appropriate mileage or date is reached - "Service A/B Due: Do you want to make an appointment?" pop-up message ... Read More »
In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the coverage for the Fuel System Control Module (FSCM) software ... Read More »
This is to notify you of the Service Campaign OTA update for the MBUX system software in 750,313 Model Year (MY) MY19-24 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243, 247, 253,167, 290 ... Read More »
Check engine light active and FC P146364 Temp. and pressure sensor B4/7 is stored in Engine control unit and Fuel pump control unit. Software parameter in Fuel pump control unit. Read More »
IMPORTANT EMISSION EXTENDED WARRANTY INFORMATION In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the ... Read More »
The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Read More »
The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00). Read More »
After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Read More »
Mercedes-Benz AG (??A???A???A?MBAG??A???A???A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, ... Read More »
Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019-2023 A-Class, CLA, E-Class, G-Class, GLA, GLB, GLC, GLE, GLS, and S-Class (177, 118, 238, 463, 247, 253, 167, and 222 ... Read More »
Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, ... Read More »
Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Read More »
Mercedes-Benz AG (??A?A?MBAG??A?A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, C-Class, CLA, CLS, E-Class, EQB, G-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, ... Read More »
The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) ... Read More »
The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). Read More »
Complaint Ambient lighting malfunctions sporadically, mainly in the Ocean Blue color value and with animation "ON". After the next ignition cycle, the ambient lighting functions again correctly. Read More »
Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has extended the warranty on the lighting control unit from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 25 years/unlimited miles on ... Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (a??MYa??) 2020-2022 A-Class, C-Class, CLAClass, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class (118, 167, ... Read More »
Complaint a?? Seats cannot be adjusted a?? Seats cannot be folded a?? Seats in the 2nd seat row cannot be locked or unlocked a?? Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy *Make sure ... Read More »
Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt ... Read More »
Complaint The following complaints may be noted by the customer: a?? Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Read More »
Complaint Intermittently, engine switches off within a few seconds after being started via the Remote Engine Start (RES) command from the Mercedes me app. Read More »
Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. Read More »
Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. Read More »
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17) Read More »
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2019-2020 CLS-Class, E-Class, and GLE-Class (167, 213, 238, and 257 Platform) vehicles, the software for the on-board ... Read More »
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17). Internal hard drive defect. Read More »
The seat heating in the vehicle cannot be activated. When the seat heating button is pressed the 3 red LEDs light up briefly and then go off again after a brief period (approx. 3 seconds). Read More »
The following customer complaints may be noted: - "Service A/B Due" message is displayed in the instrument cluster before the appropriate mileage or date is reached - "Service A/B Due: Do you want to make an appointment?" pop-up message ... Read More »
Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Read More »
The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Read More »
The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. Read More »
Check engine light active and FC P146264 Temp. and pressure sensor B4/7 is stored in engine control unit and tank control unit. Software parameter in Fuel pump control unit. Update SW in FSCU control unit. Read More »
Mercedes-Benz AG (??A???A???A?MBAG??A???A???A?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, ... Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) ... Read More »
Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Read More »
Complaint AIRMATIC fault message in instrument cluster. Cause An internal control unit fault led to the specified fault codes. Remedy Replacement of CAIRS unit 51/8 does not remedy the problem. Perform AIRMATIC software update on R24. Read More »
Check engine light active and FC P146264 Temp. and pressure sensor B4/7 is stored in engine control unit and tank control unit. Software parameter in Fuel pump control unit. Update SW in FSCU control unit. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022 A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class (167, 177, 213, 247, 257, and 290 platform) ... Read More »
Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has extended the warranty on the lighting control unit from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 25 years/unlimited miles on ... Read More »
Customer concern of Air Conditioning not cooling. Possible refrigerant leak at the evaporator. Perform the following measures and open a TIPS case labeled "167 Evaporator Suspected of Leaking" In the case, please include the ... Read More »
Excessive resistance of door side windows when being raised/lowered, cracking and/or squeaking noises. Sealing lip of inner sealing rail, see Picture 1 and Picture 2, pos. 90, folds down while side windows are being lowered (opened). Read More »
Complaint The mirror glass of the outside mirror is actuated in the wrong direction when retrieving the memory position or retrieving the position of the curb detection automatic system. Read More »
Since 12/2012 (model 166) and since 06/2013 (model 242) the glass breakage loops are no longer in the side windows and rear window. Suitable interior protection ensures that the interior monitoring function continues to operate correctly. Read More »
Excessive resistance of door side windows when being raised/lowered, cracking and/or squeaking noises. Sealing lip of inner sealing rail, see Picture 1 and Picture 2, pos. 90, folds down while side windows are being lowered (opened). Read More »
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 Platform) vehicles, the supplementantal restraint system ("SRS") control unit software does ... Read More »
Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. Read More »
Complaint Metallic noises from area of instrument panel Cause Due to a possible drop in torque at the screw connection of the NVH struts in the engine compartment (see picture in the attachment), noises may be perceived in the area of ... Read More »
Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded tires, the maximum tire pressure shown ... Read More »
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2020-2021 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles equipped with Michelin Primacy Tour A/S ... Read More »
Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. Read More »
Complaint On vehicles with "ARTICO man-made leather upholstery" or "ARTICO man-made leather upholstery / DINAMICA microfiber - black (601A)" the material of the seat side bolster can tear. Read More »
Complaint a?? Seats cannot be adjusted a?? Seats cannot be folded a?? Seats in the 2nd seat row cannot be locked or unlocked a?? Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy *Make sure ... Read More »
1. Front seat moves forwards (fore/aft adjustment) when the seat backrest is adjusted backwards. Only occurs if the seat backrest of the second seat row is folded over (video point 1). 2. Read More »
1. Front seat moves forwards (fore/aft adjustment) when the seat backrest is adjusted backwards. Only occurs if the seat backrest of the second seat row is folded over (video point 1). 2. Read More »
The seat heating in the vehicle cannot be activated. When the seat heating button is pressed the 3 red LEDs light up briefly and then go off again after a brief period (approx. 3 seconds). Read More »
If the exhaust flap is operated or the drive program is changed within 10 seconds of the engine being started, an audible humming noise may emit from the speakers. New sound amp (N40/3) software is currently in development. Read More »
The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). Read More »
The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has extended the warranty on the lighting control unit from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 25 years/unlimited miles on ... Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded tires, the maximum tire pressure shown ... Read More »
Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Read More »
Complaint Malfunction due to the ingress of dirt during the repair of the hydraulic system. Cause Cleaning instructions in WIS are not being sufficiently observed. Read More »
Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the steering column. Read More »
Mercedes-Benz AG (a??MBAGa??), the manufacturer of Mercedes-Benz, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles, the electrohydraulic suspension may not meet current specifications. Read More »
Complaint Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Read More »
Message (yellow) in IC "Active Brake Assist currently restricted, see operator's manual, Remedy: Deactivate transport mode and drive vehicle for approx 6mi. Read More »
1. Front seat moves forwards (fore/aft adjustment) when the seat backrest is adjusted backwards. Only occurs if the seat backrest of the second seat row is folded over (video point 1). 2. Read More »
1. Noises in recovery mode with the vehicle stationary 2. Noises when driving in a straight line on rough terrain 3. Noises when cornering and performing alternate steering movements 4. Read More »
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17). Internal hard drive defect. Read More »
The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. Read More »
During a phone call, the Bluetooth connection between the MBUX multimedia system (A26/17) and a paired mobile phone may be briefly lost. The mobile phone will then reconnect with no user input. Read More »
The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00). Read More »
Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened. Read More »
New map data cannot be downloaded by the customer from the Mercedes me PortalNew map data cannot be downloaded by the customer from the Mercedes me Portal Read More »
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17). Internal hard drive defect. Read More »
The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. Read More »
Mobile phone Apple iPhone 11/11Pro/11ProMax/SE 2020: The Bluetooth connection between the MBUX multimedia system and the mobile phone is briefly lost Read More »
The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. Read More »
Mobile phone Apple iPhone 11/11Pro/11ProMax/SE 2020: The Bluetooth connection between the MBUX multimedia system and the mobile phone is briefly lost Read More »
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year ("MY") 2020-2021 GLE-Class (167 platform) and GLS-Class (X167 platform) vehicles equipped with Michelin Primacy Tour A/S ... Read More »
Complaint Malfunction due to the ingress of dirt during the repair of the hydraulic system. Cause Cleaning instructions in WIS are not being sufficiently observed. Read More »
In some operating statuses, a low-frequency (approx. 140 Hz) humming noise may be heard in the air conditioner housing. The air flow may be causing the seals of the flaps in the air distributor housing to vibrate. Read More »
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17) Read More »
