The contact owns a 2017 Mercedes GLE. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?17V574000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.

- New Orleans, LA, USA

While traveling at approximately 45 MPH in multi-lane highway traffic, WITHOUT WARNING the vehicle's power steering suddenly failed. Concurrently a red display message appeared in the instrument cluster stating "Power Steering Malfunction - See Owner's Manual". ALL steering assistance was lost at that point and the vehicle had to be maneuvered with great effort out of traffic to a safe offroad location. Vehicle is a 2017 Mercedes GLE 350 (166 chassis) with 22,000 miles. Initial inspection of the vehicle by a Mercedes mechanic revealed a fault in the EPS (electrical power steering), and the presence of fault code P063500. Subsequent inspection of the vehicle by the local Mercedes dealer revealed the same fault code along with the advisory that the vehicle is "technically not safe to drive..." and that a new electric power steering rack is required. Service advisor further offered the comment that "1-2 vehicles present like this monthly." Online search of Mercedes Xentry Tips for fault code P063500 reveals topic number LI46.35-P-0555436 (dated 01-12-2017), with the acknowledgement of power steering malfunction occurrences in model 204, 207 and 212 vehicles. No reference is made to model 166 vehicles. Mention is made of performing a software update of the electric power steering control unit via "Adaptations" in the 204, 207 and 212 vehicles.

- Valrico, FL, USA

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated while driving 20 MPH, the message "Power Steering Malfunction. See Operator Manual" was displayed. The steering became extremely difficult to turn. The contact was unable to maneuver the steering wheel and stopped the vehicle. The contact was able to veer to the side of the road with the assistance of a bystander who drove the vehicle. The contact stated that upon turning off and restarting the vehicle, the warning message disappeared, and the vehicle regained power steering functionality. The contact was able to drive the vehicle to her residence; however, the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that the actuator module and the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 11,000. The contact stated that the manufacturer did not offer much help. The dealer eventually offered to help pay for half of the cost and repairs were made.

- Briarcliff Manor, NY, USA

The vehicle only has about 10K+ miles but encountered "Power Steering Malfunction See Operator-??s Manual" error message, and then the Power Steering stopped working, became stiff, and could not be moved. The vehicle got stuck in the mid of the road becoming very dangerous for the driver, passengers, and all other moving vehicles on the road too. The vehicle was taken to a dealer who said that the Powering Steer Rack was not working and needed to be replaced. The cost is about $7000. Mercedes had multiple recalls for very similar Power Steer problems in the past a few years including vehicles made in the same year as mine (2017). However they never included the GLE model in their recalls in the past. Apparently GLE was affected by the wide-spread Power Steer Malfunction problem which they already knew about.

- Briarcliff Manor, NY, USA

on Several occasions while either backing into my drive way, parking stall or out into the roadway, when i shifted the vehicle into gear, either Drive or reverse, the vehicle failed to do either. I had to turn off the vehicle and restart in order to have it change gear. This was dangerous as when the vehicle failed it was in the line of traffic flow and if another vehicle had not seen me in time it would have caused a collision. Component has not been inspected by police or insurance as of yet but I do have it into Mercedes dealer for inspection as of right now There were no warning lamps or alerts lit at the time or before the failure I Purchased the vehicle in Texas in 2017 while I lived there, but I have in the last couple months relocated to Canada so I provided my old address associated with the vehicle and the Mercedes customer database, but I do not have a home in Canada as of yet and I am staying with relatives. Their address is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Katy, TX, USA

Purchase car with about 5K miles, within two weeks had traction issues where the back end would fish tail in rain. Took back to dealer service rider checked and said just put air in tires and it should be fine. Next rain storm same thing happened went back to dealer they said they looked at it and everything is fine. Still not sure why, but traveling out of town and nearly spun out on busy highway went back to dealer this time they tell me 2 tires are bad. They agree to pay for 2 and I bought 2 only 22K miles... now really worried when it rains I am afraid to drive, but when it happened again called them and said something is got to be done they say there is nothing they can do I need to open a "ticket" with mbs to have manufacturer check for issues. I am very concerned this is not going to get resolved and I am stuck with a 70,000 lemon. Something is wrong with this car it should not be spinning out in rain with brand new tires. Service has reviewed it 4 times and put new tires on it, not sure of any other things they have done.

- Choctaw, OK, USA