Mercedes-Benz AG (â??MBAGâ??), the manufacturer of Mercedes-Benz, has determined that certain
MY 2021-2022 CLA-Class, A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class (118, 177, 213, 238, 247, 253, and 257 platform) vehicles were manufactured
without the HERMES control unit, as disclosed to the vehicle purchaser at the time of sale. As a
result, the Mercedes Me Connect services including the emergency call (â??eCallâ??) function are
currently not available.
What Weâ??re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will retrofit the
HERMES control unit to the vehicle and enable the Mercedes Me Connect functions on applicable
vehicles.
