According to NHSTA ID 21V197000 bulletin, my 2016 GLC 300 qualifies for recall related to sunroof safety matter. My sunroof is loose and dealer said since your organization didn-??t include my VIN for this recall, they will not address it. Can you please add my VIN. I-??m experiencing exactly as described in your recall bulletin. Thank you!

- Englewood Cliffs, NJ, USA

The contact owns a 2016 Mercedes-Benz Glc300. While driving approximately 55 mph, the sun roof suddenly exploded without warning. There were no injuries. The vehicle was taken to Mercedes-Benz of clear lake (500 golf freeway S, league city, tx)but the cause of the failure could not be determined. The vehicle was repaired. The manufacturer was notified, but no assistance was offered. The failure mileage was 50,000. The VIN was unknown.

- Ingraham, TX, USA