I am writing to express my deep concern and seek assistance regarding a potentially serious safety issue that I have experienced with my vehicle. I believe that my experience poses a significant risk to both my safety and that of other road users. In June, I encountered a distressing incident when my vehicle's steering wheel locked unexpectedly, leading to a hydroplaning incident that caused my vehicle to veer off the road. Fortunately, there were no injuries, but the situation was undeniably dangerous and alarming. My vehicle displayed a "steering wheel malfunction" message on the screen at the time of the incident. Following this event, I immediately contacted Mercedes Benz to report the issue and seek resolution. Subsequently, on August 1st, my vehicle was taken to a local Mercedes dealership as part of their investigation into the matter. On August 4th, I received a call from the dealership informing me that the inspection had been completed. However, they stated that they were unable to discuss the inspection findings with me directly, emphasizing that any communication regarding the investigation should come from Mercedes Benz USA. Despite my numerous attempts to communicate with Mercedes Benz USA through phone calls and emails, seeking information on the inspection findings and requesting a copy of the inspection report, there was no response or communication from the company. This lack of response and communication from Mercedes Benz left me deeply unsettled. However, I wish to update you that on August 31st, Mercedes Benz USA finally responded to my inquiries. While I appreciate their belated response, the substantial delay in communication further exacerbated my concerns about the safety of my vehicle and the responsibility of the manufacturer. Given the gravity of the incident and the potential risks associated with a steering wheel malfunction, I believe it is imperative that this matter is taken seriously and addressed promptly.

- Saint Petersburg , FL, USA

Steering wheel keeps locking up, won-??t go up and down. And sometime the steering will just come crashing down on my lap while I-??m driving. Did some research and was told by Mercedes dealership that this is a common issue happening with most of their cars.

- Bellport, NY, USA

Driving down the expressway at 4 AM when the car had a message and read saying do not change gears alert. I hardly got over to the emergency lane when all systems did not work. The axle, differential and oil pan broke. Had to be towed after waiting 2 1/2 hours for a tow.

- Loveland, OH, USA

I am being told by my dealership that they have satisfied the recalls on my vehicle, but, as of February 15, 2018, there are still 2 open recalls on my VIN. I have a young child and am very concerned about my vehicle's air bag inadvertently deploying due to wiring issues in the steering column.

- South Glens Falls, NY, USA

The contact owns a 2016 Mercedes Benz glc 300. The contact stated that the steering wheel vibrated excessively. The vehicle was taken to the dealer where the failure was confirmed however, there was no remedy determined. The manufacturer was notified of the failure. The failure mileage was approximately 2,500.

- Massapequa, NY, USA

I purchased my new vehicle Dec 2015. I have had it in the shop 2 times for an estimated time of 3 to 4 weeks. 1st my steering mechanism locked up and wouldn't allow me to move my steerging wheel up or down. In or out. Then, at the same time, my car was shifting erratically. It would feel like it was in 5th gear, and then immediately drop to 1st gear. They couldn't find anything when they had this vehicle and they had it for about 5 days. Now, my engine blew. They stated via text message that the cam shaft broke and put a large hole in my engine block. Thank god it didn't come thru the front of the car and strike me. * was driving my car, when I suddenly hear a loud bang, and my car immediately started smoking from the engine, and I could see I was loosing oil from my rear view mirror. I was about a block from my house. I couldn't excel very fast, but made it. It felt like the engine was on fire, so I pulled into my house by my hose, to hose the fire down. I didn't see a fire, just a lot of black smoke, so I pulled vehicle out in street so it wouldn't leak oil in my driveway. I contacted Mercedes to report the problem. I requested a new vehicle, which they are refusing.

- Prosper, TX, USA