This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was driving the car, with the seat belt fastened, the seat belt suddenly popped out. This was a scary experience! Repeated attempts to fasten the seat belt again did not work. On closer inspection, it appears that something inside the fastening system was probably broken, and the seat belt wasn't getting fastened in there. I immediately took the car to the dealer (Mercedes Benz of El Dorado Hills). After inspecting it, they were able to reproduce the issue (seat belt not getting fastened at all) and advised replacing the seatbelt system on the car. Unfortunately, they did not have the part in stock, so they advised that they would order the part and charge me $800 for this. I can't believe that a fundamental car safety system like this would fail like this. Imagine if there was a car accident and the seat belt just popped out of the fastener, not doing the job it was designed for? Thank you for investigating this issue. It could indeed save a lot of lives, if this is a widespread issue, necessitating a recall campaign from Mercedes.
The contact owns a 2012 Mercedes-Benz GL450. While driving 20 mph, the rear middle seat belt fractured without warning. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.
- Pico Rivera, CA, USA
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- Folsom, CA, USA