On behalf of Mercedes-Benz USA, LLC (MBUSA), thank you for being a part of the Mercedes-Benz family. We hope that youâre enjoying your vehicle. Here at MBUSA, we are committed to delivering an exceptional ownership experience. In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you about an Over-the-Air (OTA) Service Campaign to update the Air Suspension System Software on certain Model Year 2021-2023 S-Class and EQS vehicles. This update will optimize your vehicleâs Air Suspension System and improve its ground clearance, especially during parking. This OTA update will be provided free of charge and will be performed in the background. No action is needed on your behalf.
Your vehicle does not appear to have an active âMercedes me connectâ subscription. In this case, the OTA update will be performed unless you choose to opt-out from receiving this OTA update.
What will your Dealer do?
NO DEALER ACTION IS NECESSARY for this OTA update. You do not need to visit a Mercedes-Benz dealer.
Opting-out of this OTA Update: Customers who are not subscribed to the Mercedes me connect service may opt-out of this OTA update by emailing or by calling 1-800-FOR-MERCEDES. The opt-out period will start on January 5, 2024 and end on February 4, 2024. If you choose to opt-out, the described update will not be available for your vehicle as an additional workshop measure.
No action is necessary for Opting-In. Once the opt-out period has closed on February 4, 2024, this OTA will be automatically downloaded and installed.
Thank you for allowing us to continue taking care of your vehicle.
