The contact owns a 2016 Mercedes-Benz E400. The contact stated upon starting the vehicle, a message indicating a power steering malfunction was displayed and the vehicle lost power steering functionality. The vehicle was towed to the dealer, where an unknown software update was completed. The failure ceased but reoccurred a year and a half later. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. The consumer stated the power steering assist assembly needed to be replaced and it was repaired in the amount of $4042.

- Warner Robins, GA, USA

Steering wheel stuck in Up Position

- Scottsdale, AZ, USA

I was waiting at a light when the message -??steering wheel malfunction-?? can up. I was forced to turn left, which I did with great difficulty as the power assist stop working. I managed to go straight 3 blocks despite the hard steering with my emergency lights on at 5 mph and turn left two short blocks to get home. I was in my car with my two children. If this would have happened in the highway, I am certain that it would have resulted in an accident.

- Manhattan Beach, CA, USA

The contact owns a 2016 Mercedes Benz E400. The contact stated that the vehicle was taken to Mercedes Benz of hunt valley 9800 york road cockeysville, md 21030, (410)-666-7777 to be repaired under NHTSA campaign number: 17V241000 (steering). The contact stated that the free repair failed to fix the failure stated in the recall. The contact stated that there was an abnormal sound when the accelerator pedal was depressed. The contact stated that the sound disappeared when the vehicle exceeded 40 mph. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 18,763.

- Windsor Mill, MD, USA