The contact owns a 2014 Mercedes-Benz E350. The contact stated that the parking brake release failed to release as needed. The failure recurred several times however, the contact could not recall how the parking brake was released. On one occasion AAA released the parking brake however, the contact was unsure how the AAA mechanic was able to release the parking brake. The contact took the vehicle to a certified mechanic who diagnosed the vehicle and determined that the parking brake, and the brake cable had failed to disengage as designed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but had not yet responded. The approximate failure mileage was 36,400.

- Stockton, CA, USA