My car seat belts not fastened and car door warning devices stop working. I took it to the Mercedes service department and told and showed them the safety system was not warning me when my door was not properly closed or when I removed the seat belt while driving. They told me that they needed to replace my instrument cluster in order to fix the issue. They charged me almost $2300 to change the panel. When I went to pick the vehicle up. And I drove off and took my seat belt off to see if the repair was done and no warning light came on. I than while driving through a parking lot open my door and no warning happened. Now the dealership is telling me that their is nothing they can do to address this dangerous safety issue and that I have no recourse to get what I paid for. Because Mercedes Benz Corp will not allow them to code the new instrument cluster. I was driving one day and did not realize the door was ajar until I hit a bump and heard the rattling. I have spoken with other Mercedes Benz owners of my model and found they've had this problem, but it is just too expensive to repair. I have been dealing with this now since December of 2021 and now no one from the dealership is returning any calls or offered a answer to this issue. I have spoken with the Service Director last on February 7 2022. And he has not reached out to me since.

- Hopkins, SC, USA