The consumer was involved in a frontal collision, in which the speed was undetermined. The seat belt failed to hold the consumer. The consumer received head injuries and was transported to the local hospital.

- Saint Louis, MO, USA

The vehicle's air bags did not deploy properly upon impact. On Aug 2004 the consumer was involved in an auto accident and the vehicle slid under the rear of a Ford Excursion. The consumers stomach hit the steering wheel branding her stomach with the Mercedes emblem scalding her left arm. The consumer had to get assistance getting out of the seat belt. Reported problem with the SRS system in Dec 2002. Airbag did not deploy.

- Chicago, IL, USA

I acquired a 2003 Mercedes E500 about a year ago and I still cannot attach my seatbelt without tiltng the seat back after I am in the car. I like to drive in the upright position and the belt will no go in the receiver! when I took it into the dealer I was told there was nothing wrong with the system to which I say a vehicle's belt should be easily inserted without going into the car and reclining the seat to insert the belt and then readjusting the seat for comfort. I also called customer assistance and was advised there is nothing wrong. An extension to the receiver might work but whatever the answer "I need help" I called your hotline and I told someone the same story but no one ever got back to me.

- Glenview, IL, USA