Dealer claims mb has no recall on this car even though NHTSA has a recall number: 19V918 for glass panel detaching from vehicle. Please advise me of next steps to get dealer compliance.

- Lake Barrington, IL, USA

I pushed the remote button on the key fob to unlock the car and the left rear door popped open, now I cannot close the door. The lock will not catch to close the door. Had to tie the door shut with the seatbelt to drive it home. I'm being told that the door lock just all of a sudden went bad, it could have happen while driving. The lock has to be replaced, cost...over $500 it seems strange to me that this part is so overpriced compared to other models. It has to be a defect that Mercedes is well aware of. I'm glad I wasn't in motion when it happen. I feel this should be a recall.

- Southfield, MI, USA

Problem #1). The interior driver and passenger door handles have a chrome tape of some type that covers the handles. This tape overtime comes off on the inside and it is extremely sharp like a razor. I cut my finger twice on the driver-side and a passenger got cut on the passenger side a year later. I contacted Mercedes about this and they wouldn't do or offer anything. Problem #2). The driver and passenger sun visors overtime get very very stiff and will not go back all the way up. My wife can not even move them at all. I also verbally reported these problems to penske Mercedes in West covina, ca to my service writer and he stated "yes we are aware as it is a common problem however there is no recall on those items". he wanted to charge me $275 for each sun visor to be replaced and that did not include labor to install them. Problem #3). Lower ball joints go out quite frequently and is also a "known common problem".

- Ontario, CA, USA

While driving at 45mph to go to work my car lost the brakes. The display showed brakes defective. Luckily I had plenty of space to stop the car with emergency brakes. I did diagnostic on the car and the sensotronic brake control sbc unit as Mercedes-Benz calls it (the brake unit) was defective. This is unacceptable defect and could be life threatening to others if they loose the brakes like I did while driving. Dealer diagnosed the car as well and replaced the sbc pump.

- Parkville, MD, USA