On March 8 2020 I was driving my 2014 Mercedes Benz Cls550 straight on the freeway when my sunroof exploded, glass shattering everywhere. Glass hit my face and went down my back and cut my hands. I didn't crash the car nor was any other damage done than the sunroof. I pulled over when it was safe to inspect the vehicle and no object had came through the sunroof. The front of the sunroof was indented inward and glass was angled outward as if it had exploded from the inside out. I researched online to find that there was a recall for 760,000 Mercedes Benz years 2001-2011 for defective sunroof. My car being a 2014, falls out of that demographic. There is a current class action lawsuit for the newer makes and models of Mercedes for the exact same issue, "exploding sunroof." I took my car into the shop on March 9, 2020 to Mercedes Benz of marin. Mercedes Benz of marin was not willing to help or assume responsibility for the repairs so I have reached out to Mercedes Benz usa who is doing an investigation of the issue. I am waiting to hear back, however I am not optimistic as Mercedes has not been helpful thus far and my car has been in the shop for over one month. The fact that this is a recorded issue and Mercedes is not doing their due diligence to fix it is criminal, as I have a family and luckily no one else was in the vehicle, nor did I crash into someone else or something and get severely injured or die.

- Novato, CA, USA