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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Mercedes-Benz CLS550 body / paint problems

body / paint problem

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2014 Mercedes-Benz CLS550 Owner Comments

problem #1

Sep 092022

CLS550

  • miles

A D V E R T I S E M E N T S

have a 2014 cls-550 with extensive subframe rust. It is currently sitting at the dealership for $3,158 in repairs for a vehicle that is less than 10 years old. There needs to be a recall on the subframe for the c, cls, e, and like models. This is not the Mercedes-??-Benz quality I expected. After extensive research, members all over the globe are experiencing the same issue. This isn-??t user error. It-??s manufacturer error. You need to make this right with your customers. Period. I have attached photos of my subframe. I-??m severely disappointed with having to perform major maintenance on a vehicle with only 82k miles. This needs to be a recall. I cannot stress this enough. Stand by your product. You-??re more than welcome to contact me. My vehicle will be in the shop for over a week and no loaner vehicle is available for use. The car is currently at Mercedes Benz of South Mississippi. I have owned multiple Mercedes-?? products from c class, clk class, and two cls550s. This is what I sent to Mercedes Benz corporate. This was the response: Thank you so much for contacting Mercedes-Benz USA regarding your concerns of the condition of your 2014 CLS550's rear subframe. We understand the circumstances you've faced as a result of your vehicle's required repairs, and we are delighted to guide you in the best direction as a valued member of our Mercedes-Benz family. Our goal is always to advocate for our customer's concerns. While we would love to cover all repairs outside of warranty terms, it's simply unrealistic. It is our recommendation that you submit your photos to the National Highway Traffic Safety Association, as they are an entity that can investigate any considerations for recalls based on customer's claims. Your concerns will be documented to your account with Mercedes-Benz as well. We hope you find the following information useful, and we wish you all the best.

- Gulfport, MS, USA

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