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9.1

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Mercedes-Benz CLS450 engine problems

engine problem

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2020 Mercedes-Benz CLS450 Owner Comments

problem #1

Aug 242020

CLS450

  • 2,000 miles

A D V E R T I S E M E N T S

The 2020 Mercedes cls has a known defect in their 48V system that turns the engine off in locations with high het zones. I was told by the Mercedes service department this has been occurring in Arizona, New Mexico, Florida, Nevada and saudi arabia. It's a know issue that they are unable to fix currently. I had my children in the car when I was making a left hand turn in a major intersection and the car just stalled on me, leaving me in a panic to try to start the car again before getting into an accident. Mercedes provided me a loaner while they tried to fix my car. I waited 9 weeks to see if they can fix it, but they are not able to. I have contacted the Mercedes dealership as well as the local dealership and told them I no longer want to lease tis vehicle as it is a danger to my family. They would not take the car back nor offer a buyback option. The only option given was a trade in lease, but the options for a car comparable was non existent in the United States as their inventory is extremely limited. I asked again since they had no cars to offer me to get my money back and look for another company. I was told no so I had very little options and took that car back last week. Michael faul the general manager that I have been working with told me in our first meeting that of course they will reimburse me for the 2 months of leases I paid when I didn't have my car. Today I received an email from this Mercedes that has a letter attached to this email that said they will pay back the two month's of leases if I sign this release that they are not liable for any damages or if me or my family get hurt they are not responsible. (I have attached letter for your review) I have tried very much to work with Mercedes corporate in atlanta as well as the local dealership in scottsdale, AZ. I feel this is blackmail and a terrible way of hiding a dangerous car.

- Scottsdale, AZ, USA

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