This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by
mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has
registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to
perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer
to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year
2002 to 2014.
