The contact owns a 2004 Mercedes Benz cl with Michelin primacy mxv4 TL tires, line size 225/55/R17, dot number: 898kef1X4707. The consumers grandson was driving 65 mph when the front passenger side tire blew, causing him to crash into an embankment, hit a sign post and came back onto the road into the right lane to rest. There were no injuries but the vehicle was destroyed. The police were called to the scene and a report was filed. The estimated mileage on the tires was 16,000 and the remaining tread depth was 5/16 inches. The manufacturer was contacted and advised the contact that he should return the tire to them for further inspection. The vehicle mileage was 88,000. Updated 08/31/11 according to Michelin. The tire came in contact with an unknown object or obstruction, which cut and abraded through the sidewall rubber and polyester piles causing rapid loss of air. Michelin denied the consumers claim. The vehicle was totaled. Update 09/09/11

- Chesapeake Beach, MD, USA

Keyes Mercedes Benz sold me a vehicle, clk 320, with defective tires, and was unwilling to correct the problem.

- Studio City, CA, USA